Workshop Controller - Stoke on Trent
Salary - Up to £36,000 Basic + Bonus DOE & Qualifications
Days - Monday - Friday, 8am - 6pm, Saturdays on a rota
Ref - 30736
We have a new job vacancy available for a Workshop Controller in Stoke on Trent. My client are one of the UK's leading main dealerships in the area & they're rapidly growing, making it the best time to join. This role suits a Workshop Controller, looking for a long-term career to settle & grow. If you’re a experienced Workshop Controller currently on the lookout then apply now!
Benefits
- Progression opportunities
- Great Bonus Opportunities
- Company Pension
- Company Discounts
- Great Training & development
Role
- Allocate work efficiently among technicians to maximise workshop productivity and ensure timely & high-quality job completion
- Monitor job progress, review job cards, and ensure accurate job timing for costing purposes
- Manage all warranty and additional work procedures, ensuring correct documentation and customer authorisations
- Maintain agreed service levels and ensure the smooth daily running of the workshop
- Build and maintain strong relationships with internal teams and external customers to ensure consistent service delivery
- Supervise and support workshop staff, providing leadership, addressing performance issues, and escalating concerns to the Regional Manager as needed
- Ensure workshop cleanliness, compliance with Health & Safety, and adherence to all company and legal standards
- Monitor and contribute to financial performance, supporting cost control and efficiency improvements
- Handle and resolve customer complaints in a timely and professional manner
- Continuously review and improve workshop operations, promoting a culture of service excellence and continuous improvement
Requirements
- Full UK driving license
- 1+ years experience as Workshop Controller
- Main dealership experience is extremely beneficial but not essential
