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Head of Sales Administration
We are looking to recruit a Head of Sales Administration who will oversee the running of the company's Sales Administration team and the day-to-day operations of the London Admin Team, providing administrative support to the London office.
About the role:
The successful candidate will be responsible for:
* Managing the Sales Administration Teams.
* Organising and managing the team to achieve high Sales audit scores (over 90%).
* Recruiting new administrators, including interviewing and administering tests.
* Training and developing new administrators with ongoing coaching.
* Mentoring team members.
* Responding confidently to sales queries from other branches.
* Serving as the first point of contact for Sales administrative queries.
* Adapting the London Sales Admins to support the needs of the London Sales business.
* Supporting the Country Sales Admins to meet business needs.
* Fostering collaboration between the two teams.
* Collating data and reporting on business activity.
* Managing the branch audit process with the Business Services Team.
* Ensuring all Admins understand and can use iNexus reporting software.
* Managing holiday cover for administrators within the London region.
* Supporting projects and administrative duties across branches.
* Going beyond core responsibilities to meet business needs.
* Working autonomously with minimal instruction.
* Proactively identifying issues and sharing ideas for improvement.
* Creating procedures to enhance organisation and efficiency.
* Ensuring team members complete their training courses (iLearn).
* Arranging regional admin meetings (at least twice a year) and monthly Teams calls.
* Traveling to other offices as necessary for role fulfillment.
* Overseeing the day-to-day operations of the London Sales Admin team and supporting the Country Admin Team with the Area Admin Manager.
Skills and experience:
The ideal candidate will have:
* Experience managing a team.
* Knowledge of HR processes (beneficial).
* Ability to manage multiple stakeholders, including Senior Leadership.
* Experience in an administrative role.
* Professional appearance and ability to handle face-to-face and telephone interactions.
* Strong prioritisation and multitasking skills.
* Excellent written and verbal communication skills.
* Proficiency with Microsoft Office suite.
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