Join to apply for the Senior UX Researcher role at Capital One.
Overview
We are looking for a Senior User Researcher to join our Research team at Capital One, based in our London office. The Research team is at the heart of driving customer centricity, helping Capital One identify and translate our customer needs into opportunities we can invest in.
Responsibilities
* Develop a roadmap of work across your dedicated areas of the business by engaging with stakeholders, including creating & hosting workshops to uncover where research can have the most impact.
* Explain your reasoning behind chosen research approach & methodology to both researchers and those less familiar with research.
* Work with both straightforward asks & ambiguous problem areas, identifying the appropriate methodology for specific research objectives.
* Lead research projects that contribute to desirability, usefulness, and usability of our products, responding to strategy and delivery teams across the business.
* Conduct hands‑on user research studies (e.g. usability testing, user interviews, surveys, conjoint analysis, diary studies, etc.).
* Present and communicate actionable findings clearly and effectively across the business in engaging and useful formats.
* Partner closely with product management, design, and technology teams to integrate research into the product lifecycle & measure impact.
* Mentor and elevate junior researchers, contributing to the growth of the UX research team and its best practices.
* Lead on company‑wide activities to build empathy for our current and future customers.
Qualifications
* Proven ability to plan and guide generative and evaluative research to uncover new insights and validate concepts, producing actionable insights that can be picked up by business, product, and design partners.
* Strong stakeholder management; ability to understand needs of different areas and communicate project goals & meet deadlines.
* Experience with both qualitative & quantitative research methodologies and a mixed‑method mindset.
* Drive to consolidate, document and present research findings, often from multiple sources, in concise, actionable, compelling stories to a wide range of audiences.
* Capacity to adapt existing research methods to the organization’s needs.
* Experience managing multiple projects end‑to‑end, simultaneously.
* Hands‑on research skills, and experience working with external vendors where required.
* Strong organizational skills and proactivity in coordinating teams and processes towards meeting deadlines.
* Desire and curiosity to learn about credit and lending.
* Motivation to help build a rigorous user research practice with a strong commercial backbone.
* A deep understanding and empathy for user needs and experiences.
* Experience working in financial services or other regulated industries is a plus.
Where and How You’ll Work
This is a permanent position based in our London office. We have a hybrid working model giving you flexibility to work from our office and from home. You’ll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays.
Benefits
* Role contributing to the roadmap of an organization committed to transformation.
* High performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes and appropriate external providers.
* Immediate access to core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season‑ticket loans, cycle to work scheme and enhanced parental leave.
* Open‑plan workspaces and accessible facilities designed to inspire and support you. Our London head‑office has a fully‑serviced gym, subsidised restaurant, mindfulness and music rooms.
* Year after year we’ve been recognised as a great place to work. In 2025, Capital One ranked 15th in the UK’s Best Workplaces™ list.
Diversity and Inclusion
Capital One is committed to diversity in the workplace. We pride ourselves on hiring the best people, built on diversity and inclusive teams. We partner with organisations to support people from every walk of life and have internal networks for support and growth.
Application
For technical support or questions about our recruiting process, please send an email to Careers@capitalone.com. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com.
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