An excellent opportunity has arisen to work for our established client who are based in Weybridge, Surrey as a German Customer Service Advisor. You will have responsibility for dealing with customer enquiries and ensuring orders are processed accurately. Job Type: Permanent Working Hours: Monday - Friday, 8am to 4.30pm / 8.30am - 5pm Location: Weybridge, Surrey - hybrid working Benefits: Generous holiday allowance Pension contributions 4.5% matched Yearly discretionary bonus Life assurance 4*annual salary Flexible benefits platform Independent financial advice service Enhanced Employee Assistance programme Shopping discounts with retailers As the German Customer Service Advisor, you will be responsible for: Process sales orders and quotations Develop relationships with customers and assist with any enquires Respond to all inbound calls & emails quickly and efficiently Ability to de-escalate calls and emails in an effective manner and know when to escalate to senior team members for resolution support Work in a flexible manner to assist and support other areas of the Customer Service department and customers as and when necessary Many other duties, full job description available upon request. The successful German Customer Service Advisor will have the following related skills / experience: Fluent in German and English, both verbal and written is essential Experience of working in a busy and demanding environment. Commercially aware Ability to multitask with confident organisational skills Excellent communication skills Good working knowledge of MS Office Previous experience of Oracle would be advantageous but not essential