Role: Service Designer
Client: Consultancy, Public Sector
Rate: £435/d (Inside IR35)
Start date: within 2 weeks of offer
Length: 3 months rolling
Location: 1 day per fortnight in Newcastle, otherwise remote
We’re recruiting for a leading UK tech consultancy who are hiring for a Service Designer to work on a public sector end-client project. To be considered for these opportunities, candidates must have recently worked on service standard assessed UK public sector projects and must be UK based with full right to work.
Candidates should have experience of:
1. Conducting user and stakeholder research to understand needs and behaviours.
2. Mapping end-to-end customer journeys to identify pain points and improvement opportunities.
3. Designing service blueprints that detail the service processes and interactions.
4. Facilitating co-creation workshops and collaboration across multidisciplinary teams.
5. Prototyping services and validating them through user testing and feedback analysis.
6. Developing and iterating service concepts and strategies based on research insights.
7. Documenting and updating service standards, requirements, and operating models.
8. Working in agile, multi-functional teams alongside interaction designers, content designers, user researchers and wider product and engineering teams.
We encourage applicants from all backgrounds, so if there is anything we can do to make our recruitment processes better for you and to allow you to show your best self, let us know. We also understand that some people require extra time to complete assessments, require alternative application methods and can also benefit from having interview questions or a guide to the type of questions pre-interview. We are open to any suggestions or requests that you may have and are always looking for creative ways to assess talent. Our commitment to you is that you should always feel safe and secure when you’re working with us. Futureheads is a B Corp™ accredited digital recruitment agency based in London. We specialise in recruiting permanent, contract and freelance digital and tech professionals in creative, data, design, digital marketing, engineering, product, project and programme management, UX and service design jobs.