Are you a customer service superstar? Do you thrive on resolving complaints and providing top-notch customer experiences? We have an exciting opportunity for not just one, but TWO Customer Relations professionals to join our client's team.
π As a Customer Relations expert, you will be responsible for providing exemplary complaint resolution and customer service, ensuring a fair and consistent approach is delivered to our valuable customers. π
What you'll be doing:
Acknowledging complaints promptly and keeping customers informed throughout the complaint process ππ¬
Collaborating closely with our operational teams to ensure effective communication and swift resolution of complaints π€
Embracing a "right first time" approach, ensuring all points raised in each complaint are addressed to avoid any repeat issues β
Conducting thorough research and understanding customer communication to highlight important points using a fair and reasonable attitude β¨
Maintaining compliance with regulatory requirements related to complaint handling, service standards, and customer expectations π
Ensuring accurate record-keeping by making comprehensive notes on our CMS system and adding complaints to the designated log π
Being a team player and assisting with other Customer Relations tasks when required πͺWhat you'll bring to the table:
Strong communication skills, both verbal and written π£οΈβοΈ
Excellent organisational skills and the ability to manage a varied workload effectively π
Familiarity working within strict Service Level Agreements (SLAs) in a high-volume environment π
Experience liaising with third parties, such as The Financial Ombudsman Services, with professionalism and diplomacy π€π
A positive attitude and willingness to be a part of our client's fantastic team ππBenefits and Perks:
Competitive salary ranging from Β£26,000 to Β£28,000 per year π°
Health insurance, ensuring your well-being is taken care of πͺ
Hybrid working options for a healthy work-life balance π π’
Gym membership to stay fit and energised πͺποΈ
Exciting employee discounts to enjoy exclusive offers πIf you're passionate about delivering exceptional customer experiences and are eager to join a supportive and dynamic team, we want to hear from you! Don't miss this opportunity to be part of our client's success story. Apply now! β¨π
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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