Love customer service? Love working in travel? My client are an award winning tour operator who is looking for a Land Operations Executive! They are looking for a dynamic professional who is passionate about customer service and enjoys working in a fast-paced environment where hard work is rewarded. You will use your exceptional communication skills and personal service to build rapport with customers to resolve queries effectively to maximise future repeat custom. This role is largely focused towards land customer service queries. Chester office based, Monday- Sunday with a competitive salary!
Key Responsibilities:
* Manage and resolve customer queries, primarily land queries.
* Prioritise and action E-mails effectively
* Action daily booking queues
* Chase relevant suppliers for documentation/confirmation
* Check and update documentation for specialist bookings
* Effectively manage and resolve escalated issues
* Crisis situations support
* Fulfil any critical support as directed by Manager
* Handle incoming calls from Agents regarding documentation and Admin queries.
* Investigate booking anomalies and irregularities
* Ensure telephone enquiries are dealt with in a helpful and precise manner ascertaining requirements.
The Person: Essential Knowledge, Skills and Abilities:
1. Excellent telephone manner
2. Skilful with Microsoft Of...