Maintenance Manager - CompassRock International
Summary:
The successful individual will be responsible for all aspects of the building's maintenance, which will include managing service requests, ensuring works are completed within the agreed SLAs, overseeing any external contractors and helping the Property Manager with any ongoing tenancy-related matters including, health & safety and customer retention.
This opportunity will allow the candidate to play an important role with an international build-to-rent (BTR) management company in its growth in the UK. This opportunity will involve helping the operational platform from the outset as it creates a leading brand with unrivalled resident/customer experience.
About the Company
CompassRock provides asset and property management services to the rental housing sector. Originally founded in the U.S., the company has expanded to the UK and is rapidly growing its portfolio of Build-to-Rent (BTR) assets across England and Europe. Backed by private equity, CompassRock is in an exciting growth phase, actively acquiring and developing new assets at a fast pace. With an entrepreneurial and innovative culture embedded in its DNA, the company values the dynamic, forward-thinking individuals it employs. As CompassRock continues to expand, there will be abundant opportunities for career advancement and professional development.
Responsibilities
Operational Leadership :
* Lead, motivate and manage an on-site maintenance team (engineers, technicians, contractors).
* Ensure reactive and planned preventative maintenance (PPM) is delivered on time and within budget.
* Develop a culture of safety, service excellence, and accountability.
Resident Experience
* Act as the go-to for escalated maintenance issues, ensuring fast, professional resolution.
* Collaborate with the on-site operations and resident services teams to minimize disruption.
* Champion a "first fix" approach and maintain consistently high resident satisfaction scores.
Compliance & Safety
* Ensure full compliance with UK health & safety legislation, building regulations, and landlord obligations. - Maintain accurate records of statutory testing (fire, water hygiene, electrical, lifts, etc.). - Oversee risk assessments, method statements, and permit-to-work systems.
Asset & Budget Management
* Monitor plant, M&E systems, and infrastructure to ensure long-term asset protection. - Manage maintenance budgets, procurement, and contractor relationships. - Recommend lifecycle improvements and contribute to capex planning.
Sustainability & Innovation
* Support energy efficiency initiatives and sustainability goals across the estate. - Embrace technology and smart-building solutions to optimize performance and reduce costs.
Qualifications / What We're Looking for
* Proven experience as a Maintenance Manager (ideally within BTR, PBSA, hospitality, or residential property).
* Strong knowledge of M&E systems, building fabric, and statutory compliance.
* IOSH/NEBOSH qualification (or working towards).
* Excellent leadership and communication skills – able to engage both residents and contractors.
* Commercially astute with strong budgeting and supplier management experience.
* Customer-first mindset with a track record of driving service excellence.
Remuneration / Bonuses / Benefits
* Salary: £37k+
* Bonuses: Discretionary Bonus Scheme
* Benefits:
Company Pension Scheme;
Vitality Private Healthcare Insurance;
Company Sick Pay;
Bike to Work Scheme
* Working Hours: 40 hour working week
* Job Type: Full-time, permanent, onsite based
* Location:
* Reports to: Property Manager
Equal Opportunity Statement
We are an Equal Opportunities Employer, committed to creating an inclusive, diverse, and equitable workplace. We provide equal opportunities for everyone and offer reasonable adjustments to ensure all candidates have a fair chance during the recruitment process.
Job Types: Full-time, Permanent
Pay: From £35,000.00 per year
Benefits:
* Company pension
* Cycle to work scheme
* Private medical insurance
* Sick pay
Ability to commute/relocate:
* Southampton SO14 3AU: reliably commute or plan to relocate before starting work (preferred)
Experience:
* Maintenance: 1 year (preferred)
Work Location: In person