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Online assistant

Shrewsbury
Sainsbury
Online assistant
Posted: 24 August
Offer description

Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery, or providing excellent substitutions when products are out of stock.

Using a handset that plans your route around the store, indicating what you need to select and how long you have to complete each shop.

Working behind the scenes to handle customer queries, process orders, and assist with loading vans for Home Delivery Drivers.

Always ready to serve customers brilliantly, supporting with questions, and proactively offering help.

Building great knowledge about our products, services, and promotions to provide helpful recommendations.

Working flexibly across the store as required.

Happy with early morning starts (most shifts begin at 4am) and working in a fast-paced, physical, and high-energy environment, often alone but also thriving as part of a team.

Friendly and welcoming, with genuine enthusiasm for helping customers.

Enjoys working in an energetic environment, using initiative to solve problems, and taking responsibility for tasks.

Willing to work flexibly and productively to a high standard across the store, with opportunities to learn, develop, and try new skills.

Comfortable learning to use new digital tools and technology, and capable of moving shopping containers weighing up to 15kg.

Has great attention to detail, keeping the store clean and clutter-free, and always aims to create the best shopping experience for customers.

You must be above the school-leaver age in your country. If shifts start before 6am or after 11pm, you will need to be at least 18 years old.

Must have the Right to Work in the UK.


Qualifications

We are dedicated to being a truly inclusive retailer where every colleague can achieve their full potential and every customer feels welcome. We offer:

* Discretionary leave for families and support for carers.
* Resources to help colleagues understand and support their roles and teams.
* Internal networks to promote representation and remove barriers.
* Development opportunities, including mentorship, training, and career pathways.
* Celebration of diversity through initiatives and events.

If you need reasonable adjustments during the application or interview process, please let us know.


Rewards

* 10% discount at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury's on Fridays and Saturdays, and 15% off at Argos every payday.
* Free food and hot drinks in all stores.
* Generous holiday entitlement, plus maternity and paternity leave.
* Pension contributions matched between 4-7.5%.
* Discounted Sainsbury's shares through share schemes.
* Special offers on gyms, restaurants, holidays, and retail vouchers.
* Wellbeing support, including free access to our Employee Assistance Programme.
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