Job Title: Motor Claims Handler
Location: Liverpool or Sevenoaks with hybrid working
Salary: Between 28,747 and 38,160 DOE plus 2,000 annual bonus potential achieved quarterly
Job Type: Permanent, Full Time
Working Hours: Monday to Friday 9:00am - 5:30pm, 37.5 hours per week
We are currently recruiting a Motor Claims Handler to join the Fleet and Specialist product team. This individual will be pro-actively managing a portfolio of Fleet and Specialist products in motor claims from start through settlement, covering all Heads of Damage such as Accidental Damage, Property Damage, Credit Hire and Third-party Personal Injury claims (Portal and Non Portal). You will be providing an exceptional level of service and relationship management to our Fleet customers.
What you will be doing
* Validate all claims for indemnity and fraud.
* Assess liability including communication of our decision.
* Contact all potential claimants or representatives in a timely manner to establish our exposure in respect of all Heads of Damage, ensuring that key information is obtained and updated on the claim file.
* Accurate quantum assessment of claims presented using the relevant tools available to assist.
* Identify cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers.
* Ensure indemnity spend is minimized by commercial decision making.
* Proactive diary management to monitor and progress cases.
* Application and investigation to ensure accurate reserves in line with company guidelines.
* Accountability for own performance against set objectives.
* Adherence to best practice and key strategies.
* Effective file and portfolio management.
* Assist with coaching and mentoring of less experienced handlers.
* Any other ad hoc task as the needs of the business dictate.
What we're looking for
* Persuasive, strong and confident communicator with the ability to manage relationships.
* Ability to use own initiative to explore all options to achieve the best outcome for the business.
* Motivated self-starter.
* Ability to work as part of a team.
* Ability to work in a culture of openness, trust, and respect.
* Strong organisational skills with the ability to prioritise tasks.
* Ability to fact find and analyse information to result in accurate decision making.
* Significant PI and/or credit hire claims experience, commercial market awareness and extensive working knowledge of the Pre-Action Protocol, Civil Procedure Rules & hourly rate costs.
* Experience of handling injury claims outside of the Low Value Personal Injury claims portal.
Benefits
* 35 days' holiday (including bank holidays) with additional buy/sell options.
* 24/7 mental health support & free counselling available.
* Grow with us: Through career fairs, leadership programmes, and learning on the go.
* Flexible benefits, including early access to salary via our internal platform.
* Hybrid working options to support work‑life balance and individual needs.
* Recognition awards, social events & more.
Our Commitment to our colleague's
* Mindful Employer – championing mental health and wellbeing.
* Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities.
* Menopause Friendly accredited – supporting every stage of life.
* Armed Forces Covenant signatory – honouring those who serve.
* Great Places to Work 2024/25 – fostering an engaging, positive workplace culture.
* Best Place to Work for Development – proud to be investing in people's future.
* Best Place to Work for Women – breaking down barriers to women's career progression.
Candidates with experience or relevant job titles of: Inbound Customer Services, Insurance Claims Handler, Customer Service Representative, Claim Handler, Customer Claims Executive, Motor Claims Customer Services Executive, Motor Claims Advisor, Insurance Claims Advisor may also be considered for this role.
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