Overview
Join to apply for the Customer Service Advisor role at Blakemore & Associates in Deeside. The role is full-time and focuses on delivering outstanding service to contractors UK-wide.
Responsibilities
* Provide support to customers and internal team members via phone and email.
* Assist with the resolution of customer issues and concerns.
* Work proactively toward targets and objectives, including: preventing call-backs, handling 99% of calls without transfer, and going the extra mile on every call.
* Ensure 100% of calls are recorded on the call logging system.
* Support other projects across teams as opportunities arise and learn new skills.
* Participate in full training to understand the role, marketplace, and how to thrive in the position.
Qualifications / Personal Profile
* Genuine passion for providing excellent service and engaging with people.
* Experience and confidence delivering phone-based customer service.
* Professional telephone manner with a commitment to going the extra mile for world-class service.
* Committed team player.
* Other notes: LNKD1_UKTJ
Job Details
* Job function: Customer Service
* Industries: Administrative and Support Services
* Employment type: Full-time
* Seniority level: Entry level
Get notified about new Customer Service Advisor jobs in Deeside, Wales, United Kingdom.
#J-18808-Ljbffr