Business Unit: Brand & Marketing
Location: Hybrid with regular travel to a hub
Contract Type: 12 Month Fixed Term
Brand & Marketing is leading the charge to disrupt our industry and turn banking on its head. Banking – but fairer, more rewarding and for the good of society. This is an exciting opportunity to really get involved in how we communicate changes aligned to the integration of Virgin Money and Nationwide Building Society to our customers and the updating of customer collateral associated with the integration.
Reporting to the Senior Marketing Manager - Projects Integration & Part VII, you’ll be developing bespoke customer communications to convey the Part VII change to c.6m Virgin Money customers and facilitating the relevant Part VII changes to c.14,000 bank-wide customer communications documents.
Developing customer communications and creating / updating relevant customer assets in line with Part VII requirements, managing them through the relevant end-to-end approval processes both within Brand & Marketing and the required teams outside of Brand & Marketing.
Bringing value as a representative of Brand & Marketing at integration meetings and always being a voice for the customer.
Ensuring that customer activity is driven by data and insight, with strong methodology and objectives in place to measure success.
Evaluating Part VII campaign performance, recording and inputting to lessons learned and making recommendations for future improvements.
Ensuring we adhere to the Virgin Money brand guidelines in all communication channels.
Delivering all activity in line with our internal marketing and audit processes including the Customer Comms Frameworks and Customer Communications Policy.
Relevant multi-channel customer communications management experience.
Excellent planning and organisation skills, and a keen eye for detail.
Great stakeholder management skills.
A very good knowledge of marketing and how to be creative.
An understanding of the relevant industry and marketing regulations, and data protection policies.
It’s a bonus if you have but not essential
A relevant marketing qualification.
Relevant marketing experience.
A sound understanding of the analytical principles and techniques associated with marketing measurement.
An understanding of the impact of industry, regulatory, and economic factors and events on marketing activities by keeping up with the latest trends.
Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.
~ Up to five extra paid well-being days per year.
~20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
~ Market-leading pension.
~ Free private medical cover, income protection and life assurance.
~ Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.
Please ensure to submit your applications as soon as possible.
Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.
Banking – but fairer, more rewarding, and for the good of society. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.Now the legal bit
These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.