JOB PURPOSE
The post holder will work directly with young people and adults and the transition Workers to offer guidance and support, support planning for transition across all services, to raise aspirations and help to remove barriers to successful transition from children's to adult services. The role will work with multi agencies to develop transition pathways and services within the organisation, as well as with other external partners, such as education, health and social care to ensure that the child and families transition is adequately planned and supported.
* Delivering support and guidance to the individuals with learning difficulties and mental health issues in a supported living setting. Monitoring the service user's ability to engage with everyday living and developing skills where necessary and update document records.
* Provide supervision and guidance for residents during skills building activities
* Develop and implement individual treatment plans for individuals
* Assist with daily living activities, including preparing meals and assisting with personal hygiene
* Develop a rapport with residents and cultivate a safe and supportive relationship
Team Leader
Manages and leads a team of support staff. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members.
The purpose of the job is to actively provide person-centred care in accordance with relevant legislation and guidelines. To attend to the physical, social and emotional needs of the customer in your care, this could include;
* Children and Adults with learning disabilities;
* Children and Adults with physical disabilities; and
* Children and Adults with mental ill-health
Main duties include:
* Supports team manager and performs management duties when manager is absent or out of office
* Manages inventories and stock, including keeping detailed records of inventory use and advising management on ordering where necessary
* Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
* Assists management with hiring processes and new team member training
* Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
* Communicates deadlines and goals to team members
* Develops strategies to promote team member adherence to company regulations and performance goals
* Conducts team meetings to update members on best practices and continuing expectations – monthly
* Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
* Ensures company brand materials and physical working spaces meet and exceed company presentation standards with the properties.
* Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
* Delivering support and guidance to customers with learning difficulties and mental health issues in a supported living setting. Monitoring the service user's ability to engage with everyday living and developing skills where necessary and update document records. Working and developing staff.
* Provide supervision and guidance for customer and staff during skills building activities
* Develop and implement individual treatment plans for customer
* Assist with daily living activities, including preparing meals and assisting with personal hygiene
* Develop a rapport with individuals and cultivate a safe and supportive relationship
* Update resident case notes daily
* Promote safe, consistent, and understandable guidelines with 'Tenancy Agreement'. Be able to lone work and to respond to incidents with sensitivity and appropriate assertiveness.
To maintain standards of good practice always, establishing purposeful and working relationships with customers. To be an appropriate role model and to assist with the development of the customers
Job Type: Full-time
Pay: £12.95 per hour
Benefits:
* Company pension
* On-site parking
* Referral programme
Experience:
* providing care: 2 years (required)
* supervisory: 1 year (required)
Licence/Certification:
* Driving Licence (preferred)
* NVQ Level 2 Health & Social Care (preferred)
Work Location: In person