Role Overview The Community Network Manager will report directly to Operations Manager (Money Guiders: Communities). In this role, you will be responsible for: Key Responsibilities: Manage the delivery of the Money Guiders Northern Ireland Community Network including budget, resources, delivery timelines, quality, risks, and key stakeholder relationships. Scale and sustain the practitioner network in Northern Ireland, growing the membership through management and development of an annual programme of events and delivery of a communications, engagement and member retention strategy. Manage budget and spend within MaPS policies, ensuring the effective procurement and delivery of supplier contracts, including for individual speakers or sessions, and for any regular programmed events such as regional forums. Manage the delivery of a high-quality experience for community of practice members, including on-boarding, access to up-to-date knowledge, events, online community spaces, and maintenance of practitioner records. Maintain up to date knowledge of local financial wellbeing policy and the stakeholder landscape, as they relate to money guidance practice in the nation (e.g. welfare benefits policy, regional funding streams etc), ensuring relevant knowledge is transferred to the community network. Curate content across different channels, moderate online spaces and knowledge store, and create relevant content for newsletters, blogs, bulletins, and social media. Manage the effective monitoring and reporting for the community of practice against KPIs, objectives and milestones; including data and information management, data sharing, evaluation and research projects, impact assessments (e.g. data protection, equalities and vulnerabilities) Manage continual improvements to systems and processes to optimise quality and efficiency, to mitigate risks and Single Point of Failure and to support business continuity. Manage project teams including internal specialists, external suppliers, and senior stakeholders You will need to demonstrate the following skills and experience. To excel in this role, you will need to demonstrate: Knowledge of the financial wellbeing and money guidance landscape in Northern Ireland, specifically devolved nation policy Experience of developing and managing skills/practice based learning communities at scale i.e. Community of Practice or Membership Community, with ability to drive conversations and engagement both on and off line. Experience of organising, hosting and facilitating community events (in-person and online) e.g. conferences, webinars, forums, workshops, action learning, or training events Strong project management skills with the ability to handle multiple priorities and matrix working with wider operational delivery teams and the Northern Ireland Devolved Team / other directorates; managing the demands of multiple internal Strong networking and relationship building skills with the ability to form and maintain sustainable partnerships with community members and external stakeholders Ability to communicate effectively across a range of internal and external stakeholders and audiences across different media (both written and public speaking / facilitation experience) Ability to regularly travel across Northern Ireland to attend meetings and facilitate in person events. Skilled in community engagement metrics and KPI tracking, monitoring, analysis and reporting of management information; working with ongoing evaluation and research data to inform continuous improvement. About Us The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK.At the heart of the Money and Pensions Service are our values – caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people to come and work for us, but we need people who align themselves with our values: Caring We care about our colleagues and the people whose lives we are here to transform. Connecting We will transform lives through our ability to make positive connections. Transforming We are committed to transforming lives and making a positive societal impact. Our Inclusive Working Environment By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to “bring their whole selves to work.”Our colleague and ally networks encompass LGBTQ, neurodiversity, women’s health, men’s health, ethnicity, and diversity. What We Offer Generous Annual Leave – 30 days plus Bank Holidays Pension scheme – contributions matched 2 to 1 (up to 10% of your salary) Interest-free loan for season tickets for buses and trains Cycle to work Scheme Subsidised eye tests & flu jabs Life assurance scheme Give as you earn scheme Employee assistance programme (EAP) PAM Assist and PAM Life scheme (Wellbeing) Enhanced family and sick pay Paid volunteering (2 days a year) Recognition Scheme Discounts portal to numerous retailers Career Development In MaPS, we take career development seriously. We actively encourage and support applications from our existing MaPS colleagues. However, we do follow the Civil Service Commissioner