We are looking for a proactive, detail-orientated team leader, to join our large administrative team. The postholder will be responsible for managing a speciality admin team and ensuring that key operational standards are met, such as activity and theatre utilisation targets.
This post involves working closely with patients and staff in various departments. Strong interpersonal skills are essential, as it involves being the primary point of contact for colleagues, patients, relatives and other organisations.
Excellent organisational and communication skills, professionalism, flexibility, accuracy, and the ability to work autonomously, with attention to detail, within a busy environment are essential.
• Take overall responsibility for the administrative work carried out by the administrative team within a designated specialty or department.
• Proactively monitor the patient pathway in order to ensure that all elements of a patients care are arranged appropriately, and in a timely manner.
• Provide day to day management to a team of Administration Assistants and Administration Coordinators, including handling of informal disciplinary, grievances, performance issues and sickness management.
• Allocate work to the administration team, taking into account department priorities and using judgement to delegate work appropriately.
• Identify potential delays or issues with a patient pathway or potential breaches, and take preventative steps to avoid these, i.e. chasing diagnostic tests, results of tests.
• Lead and take part in PTL meetings
• Organise meetings for the clinical team, acting as secretariat for specialty meetings as required, which includes agenda preparation, minute taking, updating action trackers for example.
• Provide support on governance issues, such as patient complaints, PALS queries, and DATIX responses, gathering information in order to support a response
• Proactively review capacity for the service, identifying potential capacity issues, recommending remedial actions and working with the clinical team to address them.
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
· University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
· National Hospital for Neurology and Neurosurgery
· Royal National ENT and Eastman Dental Hospitals
· University College Hospital Grafton Way Building
· Royal London Hospital for Integrated Medicine
· University College Hospital Macmillan Cancer Centre
· The Hospital for Tropical Diseases
· University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
*UCLH top trust to work at in England- In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.
UCLH recognises the benefits of flexible working for staff – To find out more, visit:Flexible working.
To discover more about what makes UCLH a great place to work, visit:Why Choose UCLH?
This advert closes on Tuesday 19 Aug 2025 #J-18808-Ljbffr