Customer Insight Manager £45-55k (with flex to go higher if required – possibly up to £65k for the right candidate) Location: Southeast based as there is an expectation to be onsite a few days per week at Client HO (Kingston) Package would include: 25 days holiday 8 public (5 of which are flexible) pro rata, holiday purchase – up to 5 extra days - after 6mths service for 2026, BUPA, life assurance x3 salary, income protection, bonus – up to 10%, pension 4% company/5% employee, annual pay reviews, enhanced sick pay/maternity/paternity, smart working policy and great progression opportunities Main Objectives: Accountable for actionable insight generation for sales and supply teams at both your client and their customers, enabling influence at customer Head Offices. Focus is on leveraging EPOS and execution analytics to identify the largest opportunities to unlock sales growth. Accountable for insight generation from establishing need, to analytics, to delivery, in a format that enables direct use with customer Head Offices. Accountable for engagement and training for sales and supply chain teams on how to get the most value from the analytics available to them, fostering strong working relationships throughout the client and their customers cross functional teams. Develop strong internal networks that support client and customer value propositions. Be the champion of both the analytics suite and the value of delivering actionable insights with your customer Head Office teams. Develop external presence and gravitas i.e. be respected by your client and their customers as a trusted source of evidence and value adding through your insights delivery. Play an integral role within internal Client Leadership Team, to include the development, execution and governance of an Annual Account Plan Skillset Required In this role the individual must be capable of, and be able to demonstrate experience of: * Relationship Management - Building relationships and engagement with all levels of stakeholders up to board level * Client Management – Working with client contacts to establish and clearly capture their needs and be able to agree and manage expectations of delivery timelines, whilst building your contact network within the client. * Collaborative Teamwork - Working effectively in a cross-functional team who have unique accountabilities and a shared goal. * Communication – Be able to clearly document and communicate the scope to all stakeholders for insight work/projects and be comfortable presenting to all levels of stakeholders, both internally and externally, both online and face to face. * Insight generation and delivery – Be able to utilise the company’s products and separately generated analysis to ‘connect the dots’, find the insight story, build clear and actionable recommendations and tell it to the client and their customers directly, by utilising your Excel, PowerPoint and Power BI skillset. * Education – Use your communication and people skills to be able to educate others in how to self-generate the insight they’re looking for within the company’s products they have access to. Experience Required To be successful in this role, the individual must have experience: Worked in FMCG sector, ideally with an FMCG brand, and have a working knowledge of the Grocery and Convenience sectors Worked in Insights or Category Development roles, ideally with experience in understanding need, analysing data, generating insight, and delivering insight and recommendations Assembling and analysing large quantities of data with the required expertise to do that Exposure and experience operating with EPOS sales and/or supply chain data preferable (e.g. Nielsen, Circana, SKUTrak)