VIRTUS Data Centres is the UK’s fastest-growing data centre provider. We own, design, build, and operate some of the most energy-efficient, flexible, and secure data centres in Europe.
In 2023, we announced our expansion into continental Europe, starting with Berlin and growing across the region. At VIRTUS, we aim to be a positive force in the fourth industrial revolution—delivering innovative solutions while staying rooted in our values: Care, Helpful, Pride, Reliability and Dedication.
Job Summary
Reporting to the Technical Manager, the Technical Shift Manager will support the site team on all technical plant aspects, coordinating PPM and break/fixes working between the DCM and the Facilities team (subcontracted). The scope includes Data Centre management, working closely with new and existing customers, operational continuity and the management of service delivery on the sites/campus through our specialist subcontractor who undertakes M&E and ICT tasks.
* Working hours: Continental shift pattern - 12-hour shifts between 6am-6pm and 6pm-6am.
Duties And Responsibilities
The role includes but is not limited to the following:
* Technical Resource
o Witness all critical works on site.
o Management of M&E tasks to ensure service delivery meets expectations.
o Assist in scenario testing and training for the site teams.
* Site Availability
o Maintaining zero customer downtime including any breaches to contractual SLAs and KPIs.
o Work closely with the Service Management Centre (SMC) on the change control process, ensuring customer communications and incident updates are accurately reported and managed.
o Draft post-incident reviews.
* Third Party Monitoring
o Ensure the management of specialist contractors, ensuring contracted service delivery is being received, reactive tasks are logged, and work is completed to a high standard.
o Ensure all staff, customers and contractors’ adherence to site policies and operational processes.
* Reporting
o Assist in the management of the site Maximo CAFM system.
o Work with the Technical/Operations team on weekly and monthly site reports to ensure quality updates.
* General Responsibilities
o Ensure the provision of a safe and healthy working environment, and compliance with all Company policies and procedures, as well as client site policies and procedures.
o Good understanding of Health and Safety policies, procedures and best practices.
o Out of hours on call for emergencies; provide support and remote cover to neighbouring Data Centres if required.
o Any other reasonable requests by your line manager.
Person Specification
Experience
* Essential: Experience in a Data Centre or other similar critical Management role.
* Strong and demonstrable process management experience in a live operational environment.
* Real-time Incident/fault management experience in a business-critical environment.
* Experience with business continuity, risk management, incident management and day-to-day engineering tasks.
Knowledge
* Essential: Good health and safety and environmental knowledge.
* Mechanical or electrical engineering with working knowledge of BMS, PMS and fire systems.
Skills
* Essential: Flexible, adaptable and innovative.
* Great team player.
* Strong ownership, accountability and sense of urgency to drive issues to conclusion.
* Good communication skills (verbal and electronic).
Additional Information
This is an onsite role based in one of our Data Centres, with infrequent travel potential to other DCs. In line with VIRTUS’ Vetting Policy, the successful applicant must be willing to undergo a BS7858 screening process.
VIRTUS is an equal opportunity employer. We celebrate diversity and are committed to an inclusive work environment. We reserve the right to close this post for applications should sufficient applications be received.
Search Firm Representatives Please Read Carefully: VIRTUS does not accept unsolicited support from search firms for employment openings. CVs/resumes submitted by search firms without an active, written search agreement will become the property of VIRTUS. No fees will be paid for candidates hired from agency submissions made without such an agreement.
Our talented teams design, build and operate some of the world’s best Data Centres.
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