About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.
About The Role
Shift Pattern: 4 on 4 off, days and nights.
As a CCTV Controller, you will be responsible for the proactive operation of the CCTV system and other security systems to ensure the safety and security of the site. Reporting to the Security Manager, you will ensure clear and accurate communication, proper incident escalation, and thorough documentation of all activities.
Responsibilities
* Ensure clear, accurate communication and transmission of all relevant information.
* Follow the correct escalation process for incidents, maintaining operating logs.
* Effectively deploy security resources to handle all incidents and matters arising.
* Proactively operate the CCTV system, conducting daily site activity risk assessments and maintaining accurate CCTV records.
* Operate the fire alarm system, PA system, VMS, Intruder/Panic Alarms, BMS, ANPR, radio, and phone systems.
* Implement emergency procedures in accordance with the Incident and Emergency Plan.
* Thoroughly, accurately, and professionally document complaints, incidents involving possible criminal activity, and other daily activities.
Qualifications
* Right to work in the UK.
* SIA – CCTV / Door Supervisor licence are essential.
* ACT Awareness.
* SCaN for CCTV Operators.
* Problem‑solving skills.
* Effective verbal and written communication skills.
Equal Opportunity Employer
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability or age.
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