Murray Recruitment are recruiting a Service Desk Administrator for our client based in Cumbernauld. This is an excellent opportunity for a motivated and organised individual with prior experience in a fast-paced helpdesk environment. The successful candidate will be responsible for supporting the day-to-day operations of the service desk, ensuring all service requests and issues are logged, prioritised, and followed through to resolution. As the business transitions to JobLogic as their CRM system, the role will also involve adapting to and supporting the implementation of this new platform. Key Responsibilities * Act as the first point of contact for incoming service requests via phone and email * Log and monitor service tickets in the CRM system (JobLogic) and ensure timely updates * Allocate jobs to engineers and liaise with them to ensure work is completed within agreed SLAs * Communicate effectively with clients, providing updates and resolving queries * Assist with scheduling, job tracking, and managing engineer diaries * Support the service department with administrative tasks and job documentation * Monitor open jobs and follow up with relevant stakeholders to ensure timely closure Skills & Experience * Previous experience working in a helpdesk or service desk environment is essential * Comfortable in a fast-paced role with the ability to multi-task and prioritise effectively * Exper...