Role Overview
As a Customer Service Representative, you will be the day-to-day operational interface between our customers and the internal organization. This role focuses on managing customer enquiries, supporting order processes, and resolving complaints, ultimately driving customer satisfaction.
Key Responsibilities
* Customer Relationship Management: Build and maintain relationships with Account Managers and customers, offering support on orders, changes, complaints, and reporting.
* Enquiry & Complaint Handling: Respond to customer enquiries promptly, ensuring timely and satisfactory resolutions.
* Order Fulfilment: Collaborate with Supply Chain to manage order processing, prioritization, and delivery according to service level requirements.
* Service Reporting: Generate reports to support internal reviews and customer evaluations, offering insights and potential improvements.
Essential Requirements
* Experience: Proven experience in customer-facing roles, including order management, complaint resolution, and enquiry handling.
* Technical Skills: Familiarity with SAP and Excel for data management is preferred.
* Communication: Excellent verbal and written communication skills with the ability to work effectively across all levels.
Desirable Skills
* SAP knowledge or similar order management software experience.
* Proficiency in Excel for reporting and data insights.
Benefits
* Competitive salary with paid holidays
* Comprehensive CV advice and career support
* Exclusive online discounts on dining, shopping, and more
* Referral bonus of £300 for each successful candidate you refer
* Potential for career advancement and permanent roles
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