About the Company
A leading Construction company who operate within the Social Housing space, are looking for a Head of Operations to join their team. This business have over 30 years of successful and reputable trading under their belt, and over £100m of secured work in the pipeline, in both planned and responsive works. This is a modern and forward thinking company who are keen to evolve and improve on an already successful business model. This is a company who are striving to recruit and retain the best talent in the market, and pride themselves on their ongoing success across a number of frameworks/partnerships.
About the Role
Reporting into the MD, you will oversee a large framework of responsive works. This is a strategic and process driven role that will require you to work analytically to ensure an already successful service is maximized both from a profitability and efficiency standpoint. You will oversee and lead a Commercial Team, Responsive Repairs Team, Compliance and Eco, Scheduling, and Data and Insight/Tech team. In your day to day role you will oversee KPIs that include;
- First time fix
- Minutes to complete a repair
- Completed jobs in a day
- Quality
- Customer satisfaction
- Van stocks
- Value of complet...