We're hiring a Trainee Customer Services Representative for our client. Location: Northampton NN5 (excellent public transport links) Salary: Starting salary of £24,784.50 PA Working Hours: 08:30 - 17:00, Monday - Friday Contract Type: Full-time, Permanent This is an excellent opportunity for a motivated and detail-oriented individual to join a fast-paced environment where customer service, accuracy, and teamwork are key. Youll play a vital role as the link between customers, sales, and internal operationsensuring a seamless experience from order to delivery. Key Responsibilities Act as the first point of contact for customer enquiries via phone and email Process customer orders accurately using internal systems Liaise with production and dispatch teams to ensure timely delivery Provide customers with updates on orders, stock availability, and pricing Resolve customer queries, complaints, and discrepancies professionally Manage returns, invoice queries, and order amendments Maintain accurate customer records and pricing data Support sales activity, including promotions and customer follow-ups Provide general administrative support to the wider team What Were Looking For Previous experience in a customer service or order processing role Strong communication skills with a professional telephone manner High level of accuracy and attention to detail Comfortable working with IT systems Ability to manage multiple tasks and meet deadlines A proactive, team-oriented approach with a positive attitude Apply online with your updated CV. MTB Recruitment are recruiting on behalf of our client for this vacancy.