22184 Are you passionate about making pets a priority? Here at CVS, so are we! We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Werrington Vets. Location: Werrington Vets Contract: Part Time Hours: 25 hours Shift Pattern: 3 days a week (8-hour shifts) and 1 in 4 Saturday mornings (8.30am-12.30pm) About Werrington Vets Werrington Vets is a friendly veterinary practice based in Peterborough, dedicated to providing high-quality care for your pets. Located on Lincoln Road on the outskirts of Werrington, we have built a strong reputation for professional, compassionate service and a personalised approach to veterinary care. We understand that pets are a part of the family, and we treat every animal with the kindness and respect they deserve. Our modern practice is fully equipped to offer a wide range of services, from routine health checks and vaccinations to advanced surgical procedures, diagnostics and dental care. We are looking for a part time receptionist to join our busy practice and support with the daily front of house duties. The practice has 4 experienced Vets, 2 New Graduate Vets, a large Clinical Support Team and 3 Receptionists. Take a Look At The Practice Here Here is what one of our Vets Aleksandra says about working with us: '' I recently started working at our vet practice and already feel like part of a big family. We work well together to ensure everyone has the right help and support to guide us through any challenging cases. Our patients are treated as if they are our own pets, ensuring the best care possible is provided to them. I am thoroughly enjoying my role here, the patients, the clients and the staff as well as the opportunity for clinical progression. The most rewarding moments for all of us is when a sick patient feels better and gives us a waggy tail! We work together best to achieve that. '' We can also offer the opportunity for you to try the role before you join us by working a fixed term contract of 6 months. About The Role Day-to-day duties of the role will include: Answering phones and booking appointments Responding to queries via phone, in person and email Registering new clients Completing insurance forms Dispensing medications Taking payments Working independently when required And most importantly; providing a warm and welcoming experience to our clients arriving at the practice What We're Looking For In Our Veterinary Receptionist Previous Receptionist experience is essential for this role. Resilient with the ability to cope with potentially distressing and emotional situations An excellent communicator with strong empathy Ability to prioritise workload. Excellent customer service skills and experience in dealing with members of the public A positive attitude and excellent teamwork skills Able to use own initiative and take a pro-active approach. Proficiency in Microsoft Office and other database management and operating systems About CVS CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas: our veterinary practices, diagnostic laboratories and e-commerce division. Our success is derived from the passion our people have for animals and for making pets a priority, it's what is at the heart of our work, every day. What We Can Offer You Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK: Benefits We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below: Salary in line with the National Living Wage (as of 1 April 2025) Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata) Supportive and collaborative team environment Staff discount scheme on Veterinary bills and products Employee Assistance Programme and access to over 400 Mental Health First-Aiders and lots more! Or, if easier, you can find a full list by clicking here: Our new Receptionist Careers Pathway offers a clear, structured route for receptionists to develop their skills and advance within CVS. Through a range of courses, it equips individuals and teams with the knowledge and confidence to deliver exceptional client service and grow their careers with us. For more information, take a look at our pathway here: CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to. Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK, as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible. To apply for this position, please click the 'Apply Now' button below.