Location
London – Kentish Town (Zone 2)
Working Pattern
5 days per week in the office
Reporting to
Creative Director
The Company
We are a privately owned, independent global beauty brand with an international footprint built over nearly two decades. The business operates at the intersection of creativity, science and design, working through a carefully selected network of retail and distribution partners worldwide.
The London head office plays a central role in how the company functions and presents itself. The working environment is calm but fast‑paced, creative yet disciplined, and run to consistently high standards. This role is critical in maintaining that environment.
The Role
The Office & Facilities Manager is a pivotal, hands‑on role responsible for the smooth, consistent and high‑quality running of the London office.
Acting as the connective tissue across teams, this role ensures clarity, structure and efficiency in day‑to‑day operations. While it does not involve people management, it is a trusted role that works closely with senior leadership (particularly the Creative Director) and requires sound judgement, ownership and follow‑through.
This role will suit an experienced office professional who enjoys organisation at a granular level, takes pride in precision, and is motivated by maintaining exceptionally high standards.
Key Responsibilities
Office Operations & Facilities
* Oversee all aspects of daily office operations to ensure a professional, well‑run working environment
* Co‑ordinate and manage external contractors including cleaning, maintenance and ad hoc suppliers, ensuring quality delivery, cost control and accurate invoicing
* Act as the primary liaison with building and estate management, logging issues and seeing them through to resolution
* Oversee utilities, including timely and accurate submission of meter readings
* Maintain an office environment that supports productivity, focus and presentation
Supplies, Budget & Administration
* Proactively manage office supplies, stationery and consumables in an organised and cost‑effective manner
* Own and manage the office budget, tracking expenditure, reconciling costs and submitting company card expenses accurately and on time
* Manage post, deliveries and courier logistics, ensuring reliability and continuity
Product Stock Room & Asset Organisation
* Manage the office product stock room, ensuring it is consistently tidy, well‑organised and maintained to a high standard
* Implement and maintain clear logging procedures for all product movement, ensuring accuracy and accountability
Health, Safety & Compliance
* Own and oversee all office health and safety practices, ensuring compliance with current regulations
* Maintain accurate records of any incidents or accidents
* Support risk assessments across office and storage areas in collaboration with HR and external advisors
* Support office inductions and health, safety and wellbeing onboarding
IT & Systems Coordination
* Act as the primary internal point of contact with external IT support providers, coordinating requests and resolving issues efficiently
* Support the ongoing improvement of office systems and processes as the business evolves
* Contribute to developing systems, processes and ways of working that improve efficiency and organisation
* Reinforce a calm, disciplined and high‑standards office culture appropriate to a luxury‑led global beauty business
Skills & Experience
* Seasoned experience in an Office Manager or Office & Facilities Manager role
* Background in a fast‑paced environment, ideally within a luxury or premium sector (any industry)
* Proven experience managing budgets, suppliers and external contractors
* Strong working knowledge of office health and safety requirements
* Experience working closely with senior leadership
* Highly organised with exceptional attention to detail and follow‑through
* Confident communicator, comfortable operating across all levels
Personal Attributes
* Experienced, disciplined and highly structured
* Pedantic in the best sense — values order, consistency and precision
* Takes full ownership and accountability
* Commercially aware and cost‑conscious
* Genuinely enjoys organisation and maintaining high standards
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