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Desktop support engineer

Harrogate
Venn
Desktop support engineer
Posted: 25 June
Offer description

Contract Desktop Support Engineer – NHS Trust
Location: North Yorkshire
Duration:10 Months
Start: ASAP

We are currently supporting an NHS organisation in North Yorkshire that is looking to engage a Desktop Support Engineerto assist in the delivery of high-quality BAU support across the Trust. This is an excellent opportunity to contribute to vital frontline services in a fast-paced, healthcare environment.


Key Responsibilities:

* Provide BAU desktop support for hardware, software and peripheral equipment across the organisation

* Act as a local technical expert, supporting users both remotely and in person across hospital and community-based sites

* Troubleshoot and resolve incidents, escalating where necessary and tracking progress through to resolution

* Support installations, configurations, moves and decommissions of IT equipment

* Liaise with internal departments and external suppliers to ensure continuity of service

* Maintain IT security best practices and promote safe use of technology

* Contribute to the implementation of new systems and support ongoing IT projects


Experience Required:

* Proven experience in an IT support or desktop engineering role, ideally within the NHS

* Strong technical understanding of desktop hardware, Microsoft operating systems and common software applications

* Outstanding customer service is essential

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