Job Description
Data Centre Service Manager
Location: Milton Keynes
Role Overview:
We are seeking a proactive and experienced Data Centre Service Manager to lead and oversee the delivery, performance, and continuous improvement of services within our data centre environment. This role acts as a key interface between technical operations, service partners, and business stakeholders—ensuring reliable, secure, and resilient data centre services including backup, storage, and recovery.
Key Responsibilities:
Service Ownership:
Own and manage end-to-end service delivery for Data Centre operations, including backup, storage, and disaster recovery.
Operational Oversight:
Ensure day-to-day performance of data centre infrastructure meets agreed SLAs and KPIs.
Recovery & Continuity:
Maintain and test robust disaster recovery and backup procedures as part of business continuity planning.
Audit & Compliance:
Act as the primary point of contact for internal and external audits, ensuring all service activities are compliant with regulatory and contractual standards.
Contract & Vendor Management:
M...