Technical Presales Manager Birmingham | 39.5 hours per week | Hybrid working Probrand is a proactive IT support provider based in Birmingham city centre. With decades of award-winning technical expertise, we support over 400 organisations, helping them reduce IT disruption and control costs. We are seeking a Technical Presales Manager to lead our presale’s function, managing a team of experienced presales engineers while acting as a trusted technical advisor to customers. This role bridges sales, engineering and clients, ensuring high-quality, commercially aligned technical solutions. This is an excellent opportunity for a hands-on technical leader who can inspire a team while contributing directly to business growth. Hybrid working applies, with a mix of home working, team meetings at Alpha Tower, and customer site visits as required. Key Responsibilities Overall ownership and leadership of the Technical Presales department Manage presales requests, workload planning and time allocation Line management responsibilities including recruitment and performance management Budget oversight and resource planning Attend client and prospect meetings (virtual and onsite) Identify customer technical and business requirements and design appropriate solutions Produce proposals, technical documentation and scopes of work Deliver internal and external technical presentations Collaborate across teams to support product development and service improvement Work to agreed KPIs and targets Technical Knowledge Required Strong experience across the following areas: Microsoft Ecosystem Azure (IaaS, VMs, networking, Entra ID/Azure AD, RBAC, Conditional Access) Microsoft 365, Exchange Online, SharePoint, OneDrive Intune & Autopilot Licensing (Business, E3/E5, add-ons) Hybrid environments (On-prem AD & Azure Connect) Server and Exchange migrations Networking TCP/IP, DNS, DHCP WAN/LAN design, VLANs, routing fundamentals Firewalls (SonicWall, Fortinet, Sophos, Meraki, Palo Alto – conceptual level) MPLS, SD-WAN, VPNs Internet connectivity (FTTC/FTTP, leased lines, 4G/5G, Starlink) Virtualisation & Infrastructure VMware vSphere, Hyper-V SAN/NAS storage High availability & disaster recovery On-prem Windows Server & Active Directory Cyber Security NIST, Cyber Essentials, CE MFA, Zero Trust, least privilege Microsoft Defender & Sentinel Backup & DR (RPO/RTO) Email security (DMARC, DKIM, SPF) Vulnerability management & patching Essential Skills & Attributes Strong technical infrastructure background Proven leadership and team management experience Excellent communication and presentation skills Highly organised with strong attention to detail Ability to manage multiple priorities Professional, self-motivated and adaptable Full clean UK driving licence Benefits 31 days’ holiday (including bank holidays) Option to buy/sell annual leave Life insurance Employee Assistance Programme (24/7 support) Benefits platform (retail, travel, gym discounts) YuLife wellbeing app (virtual GP, will writing, medical second opinion) Cycle to Work & Electric Car salary sacrifice schemes Paid volunteer leave Ongoing training and professional development City centre office with onsite café, gym access, showers and secure bike storage Probrand is an equal opportunities employer. We are committed to creating an inclusive workplace. If you require reasonable adjustments during the application process, please let us know.