Job ID:41242
User Experience Manager
Lloyd’s Register
Location: Athens, London
About the Role:
The User Experience (UX) Manager plays a pivotal role in embedding user-centred thinking across digital products and services by overseeing the work of external UX agencies. This role ensures that all UX activities—though externally delivered—are strategically aligned with business goals, user needs, and internal standards. The UX Manager supports product innovation, continuous improvement, and customer satisfaction by integrating user insight into every stage of the design and delivery process.
What we offer you
* The opportunity to work for an organization that has a strong sense of purpose, is values-driven and helps colleagues to develop professionally and personally through our range of people development programs.
The Role
* Oversee External UX Delivery: Manage relationships with external UX/UI agencies and freelancers. Review and approve research plans, design deliverables, and usability testing outputs. Ensure agency outputs meet internal standards for accessibility, usability, and brand alignment.
* Embed User Insight into Strategy: Translate business and customer insights into actionable UX strategies. Champion user needs across product and service development.
* Ensure user research findings are embedded into decision-making.
* Collaborate Across Functions: Work closely with product managers, product owners, and marketing teams to integrate UX into agile workflows. Facilitate co-creation workshops and design sprints with internal stakeholders and agency partners.
* Governance & Continuous Improvement: Establish and maintain UX guidelines and best practices for external partners. Monitor and evaluate the effectiveness of UX solutions using analytics, A/B testing, and user feedback. Drive iteration cycles based on performance data and evolving user needs.
* Advocate for UX Culture: Act as a UX ambassador within the organisation. Coach internal teams on interpreting and applying UX insights. Present research and design outcomes to stakeholders in a compelling, data-driven narrative.
* Product Support: Collaborate with the Product Team to support the initiation and development of both new and existing products and services.
* Team Culture & Leadership: Role model within the team, supporting collaboration, coaching, performance management, talent/succession planning, training, development and cross-skilling to build and sustain a high-performance culture.
What you bring
* Strong understanding of UX research and design methodologies.
* Ability to evaluate and guide agency work across the full UX lifecycle.
* Excellent communication and negotiation skills to manage expectations and align cross-functional teams.
* Experience presenting UX insights and design rationale to senior leadership.
* Proven ability to manage external vendors, including scoping, budgeting, and performance tracking.
* Comfortable using data to inform decisions—e.g., usability metrics, customer feedback, and behavioural analytics.
* Familiarity with tools like Figma, Miro, or Adobe XD (for reviewing agency work).
* Understanding of accessibility standards (e.g., WCAG) and inclusive design.
* Ability to lead without direct authority, especially in a matrixed or agency-led environment.
* Experience fostering a user-first culture across non-design teams.
* Degree in Human-Computer Interaction, Psychology, Design, or related field (or equivalent experience) is a plus
* Passionate about user experience research and design
* Results driven, self-motivated and tenacious; able to work autonomously or as a collaborative team player
* Strong planning and organisation skills
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About us
We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, a trusted advisor to our customers helping to design, construct and operate their assets to the highest levels of safety and performance. We are shaping the industry’s future through the development of novel and innovative technology for the next generation of assets, while continuing to deliver solutions for our customers every day.
Be a part of
Lloyd’s Register is wholly owned by the Lloyd’s Register Foundation, a politically and financially independent global charity that aims to engineer a safer world through promoting safety and education. For a thriving ocean economy, Lloyd’s Register colleagues and Lloyd’s Register Foundation work together to fund research, foster industry collaboration and develop action-oriented solutions to make the world a safer place.
Want to apply.
Here at Lloyd’s Register, we care, we share and we do the right thing in every situation. It’s ingrained in our culture and everything we do. We are committed, and continually strive, to lead with our values that empower and enable an inclusive environment conducive to your growth, development and engagement. It doesn’t matter who you are, what you have experienced, how you identify, how old you are, where you are from, what your beliefs are or how your brain or body works – the diversity of our colleagues is fundamental to our futures and the changes we can make together. Our inclusive culture allows us to connect together authentically and to be courageous and bold. We don’t just talk about our differences, we celebrate them!
We are committed to making all stages of our recruitment process accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application and we will do everything we possibly can to support you.
If you don't tick every box in these ads, please don't rule yourself out. We focus on hiring people who share our goal of working together for a safer, sustainable, thriving ocean economy.
We care, we share, we do the right thing.
If you have further questions about this role, please contact us at careers@lr.org and we will respond to you as soon as possible.
Diversity and Inclusion at Lloyd's Register:
Together we are one Lloyd’s Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believe it is the right thing to do. We hope you do too.
[A black background with purple and green squaresDescription automatically generated] As a Disability Confident Committed Employer, we have committed to:
* ensure our recruitment process is inclusive and accessible.
* communicating and promoting vacancies offering an interview to disabled people who meet the minimum criteria for the job.
* anticipating and providing reasonable adjustments as required
* supporting any existing employee who acquires a disability or long-term health condition, enabling them to stay in work.
* at least one activity that will make a difference for disabled people.
Find out more about Disability Confident at: www.gov.uk/disability-confident
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The Lloyd's Register Group comprises charities and non-charitable companies, with the latter supporting the charities in their main goal of enhancing the safety of life and property, at sea, on land and in the air - for the benefit of the public and the environment. (Group entities ).