Overview
Service Designer (SC Eligible) - Consultant/Senior Consultant - Digital Excellence at Consultancy.uk
Join to apply for the Service Designer (SC Eligible) - Consultant/Senior Consultant - Digital Excellence role at Capgemini Invent. Location: London, Manchester, Glasgow, Newcastle. Hybrid working with potential travel to client locations.
Responsibilities
* Maximise the value we deliver for our clients right from the inception to real life application of Service Design.
* Support our clients through the end-to-end service design process to design and develop innovative products and services from ideation and inception through to solution build and testing.
* Champion user-centricity – with tools and methods to embed design thinking / user-centricity.
* Work on new ideas and collaborate with solution teams to design and develop innovative products and services.
* Use current and emerging trends to identify and lead improvements to existing services and introduce innovative and industry-first service experiences, influencing service managers, user researchers, UI/UX designers and programme directors to understand the value of user-focused transformation.
Role and Growth
As part of your role you will have the opportunity to contribute to the business and your own personal growth through activities in the following areas:
* Business Development – Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contributions, client hosting at events.
* Internal contribution – Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development.
* Learning & development – Training to support career development and the skills demand within the company, certifications, etc.
Your Profile
You will bring the following skills and experience:
* Proven experience working across a service design process, autonomously with minimal support.
* Experience with Government Digital Service (GDS) service standards, applying GDS design principles.
* Ability to create service design artefacts and outputs (current and future-state user journeys, personas, service concepts, service blueprints, etc.).
* Ability to identify potential accessibility barriers for complex user groups.
* Client readiness, with experience facilitating workshops, design sprints, ideation sessions or similar.
* Ability to visualise complex services in an easy-to-understand format for varying audiences.
* Curious mindset with a passion for asking why.
* Ability to critically break down complex problems in a fast-paced environment with storytelling.
* Strong understanding and experience working in an agile (scrum) environment in a cross-functional team with researchers, designers, analysts, product owners, delivery managers and developers.
* Ability to manage competing priorities in a tight timeframe with a proactive mindset.
* Strong stakeholder management skills and the ability to balance competing views during the design process.
* Adept at advocating for user-centricity, developing and translating user stories and proposing design approaches to meet user needs.
* SC (Security Check) Clearance or eligibility for this level of clearance (UK resident for at least 5 years and not leaving the country for more than 28 consecutive days during this period).
What You'll Love About Working Here
Capgemini Invent has been recognised with the Glassdoor Best Places to Work UK accolade for five consecutive years. We offer a culture of learning, ownership, and value-driven consulting.
* Exposure to high-profile transformations and hands-on experience with leading technologies.
* Comprehensive training in consulting and client delivery across cloud, development, and security domains, with certifications available.
* Dedicated training environments and regular knowledge sharing events.
* Monthly team events and opportunities to connect with leadership and peers.
Need to Know
Capgemini embraces inclusion and flexible working. All UK employees can request flexible working arrangements. We support wellbeing with Mental Health Champions and wellbeing apps. We operate a hybrid working model and may require travel to client sites.
London, Manchester or Glasgow offices, with flexibility for assignment location. Documentary proof of entitlement to live and work in the UK is required prior to joining.
About Capgemini
Capgemini is a global technology and consulting leader helping organizations transition to a digital and sustainable world. With 340,000 team members across 50+ countries, Capgemini delivers end-to-end services from strategy and design to engineering, powered by AI, cloud, and data capabilities. 2023 global revenues were €22.5 billion.
Job information
Firm: Capgemini Invent
Location: London, Manchester, Glasgow, Newcastle
Education
Apply
Seniorities
* Mid-Senior level
Employment type
* Full-time
Job function
* Design, Art/Creative, and Information Technology
* Industries: Business Consulting and Services
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