About The Team:
This team is the engine room of our Hello Fresh Delivery Network (HFDN) focused on making sure every customer box gets where it needs to be; on time and in full for our customers in the North West. They are the intermediary between drivers and customers taking on sole responsibly for the final mile/home delivery. The Delivery Operations Manager will lead the site, drive performance, own KPIs, and manage delivery service partner (DSP) relationships at a strategic level. This person will be the go-to escalation point and key contact for wider logistics and cross-functional teams.
What You Will Be Doing:
* Oversee all final mile operations at site level, ensuring targets are hit and standards upheld
* Own performance metrics, cost control, and daily delivery execution
* Create clear, insightful reports that drive action
* Build strong working relationships with our DSPs — from onboarding through to daily collaboration
* A proactive approach to protect the customer experience
* Lead, coach, and develop a team of supervisors and support staff
* Foster a high-performing, collaborative culture where feedback and growth are part of the day-to-day
Who You Are:
* Leadership experience working in last-mile delivery or home delivery operations
* Comfortable managing external partners and internal teams in a dynamic environment
* Data-driven, with a clear head for numbers and performance metrics
* Decisive, calm under pressure, and always customer-focused
* A natural team builder who enjoys coaching and developing others
What you will get in return:
● 70% off HelloFresh or Green Chef boxes
● Company pension scheme
● Gym membership
● Bupa private medical insurance (including dental & family cover options)
● Electric vehicle scheme
● Mental health first aiders and an employee assistance programme
● Dog friendly office! (London site only)
● Nursery support scheme
● Cycle to work scheme
● Group Life Assurance
Location: 620 Warrington Rd, Risley, Croft, Warrington WA3 6BE
Shifts: Saturday - Wednesday, 8am - 5pm
Hybrid Working Policy
We offer a hybrid working policy for eligible roles, allowing flexibility to work from home and in the office. For more details on eligibility and how this applies to the role you're applying for, please consult with your recruiter.
Next steps: Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks.
You are required to cooperate with HelloFresh in all health and safety matters. You are responsible for ensuring you take reasonable care of your own health, and safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately and actively raise health and safety-related concerns to your Line Manager.As part of our commitment to maintaining a safe and secure environment, we will process Disclosure and Barring Service (DBS) checks to the successful individual. Failure to disclose relevant information at application or throughout the process could affect your employment with the company.
If you are currently a HelloFresh employee, please make sure you have discussed your application with your Line Manager.
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