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Service Desk Analyst (1st/2nd Line), London
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Client:
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
24bb3b5446b0
Job Views:
3
Posted:
26.04.2025
Expiry Date:
10.06.2025
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Job Description:
We're partnered with a global sports and gaming organisation, who are looking for a pro-active Service Desk Analyst to join them, in a supportive environment where your skills and career can flourish.
Your days will be action-packed as the company enters a period of innovation and growth, so we're looking for passionate, driven individuals to provide the highest levels of customer service!
Location: NW London (3-4 days per week onsite)
Your role will be to provide 1st and 2nd Line IT support, covering Incident Management, User support and System Maintenance.
Key Responsibilites:
* Responding to and resolving user issues via phone, email and chat
* Logging incidents and service requests in the service management tool
* Managing incident and request lifecycle
* Performing routine system checks and maintenance of tasks
* Assisting with software installations and updates
* Adhering to ITIL best practices for incident and problem management
* Documenting solutions and creating knowledge base articles
Ideally you'll have:
* Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
* Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
* Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
* Exceptional attention to detail, ensuring high standards of quality in all outputs
* Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
* Proficiency in IT support and troubleshooting including hardware and software issues
* Familiarity with tools like Jira, Microsoft 365 and Microsoft azure AD
Sound like you? Please apply directly for more detail.
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