Job Description
Warranty Administrator
Mercedes Benz, Newbridge
Salary up to £28,000. OTE up to £30,000
Colleague Benefits
* Enjoy your birthday off on us every year!
* Colleague Discount We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
* Industry leading training and development opportunities.
* Generous Holiday Allowance Your free time matters to us! We give all our employees up to 40 days annual leave each year.
* Your Family Matters As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions!
* YourDiscounts is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping!
* Vehicle Introduction Bonus Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships.
* Up to 5 study days off per annum, plus time off for any exams.
Role Overview
Warranty Claims Management: Process all job cards with warranty items, input claim details, and produce warranty invoices for accurate submission to warranty providers.
Parts Returns & Disposal: Identify parts for return and disposal from warranty claims, coordinating with the parts department for necessary actions.
Claims Rejection Handling: Review rejected claims, resubmit errors, and investigate rejections with the Management Team to resolve issues.
Documentation & Audit Compliance: Maintain effective filing systems for warranty documentation and participate in audits to ensure compliance with company and industry standards.
Customer Service & Support: Handle customer complaints promptly, ensure effective communication with internal and external stakeholders, and provide backup cover for Service Reception when needed.