Description
We are looking for a friendly, organized, and detail-oriented Front Desk Receptionist to join our team. This position is responsible for greeting patients, managing front-office communications, and supporting administrative and scheduling functions. The ideal candidate will provide exceptional customer service and maintain a professional and welcoming environment for patients, staff, and visitors.
Advocare, LLC is a physician-owned partnership of leading pediatricians, family practitioners, and specialists in New Jersey, Pennsylvania, and Delaware. As a Front Desk Receptionist, you’ll be an integral member of a forward-thinking clinical team dedicated to delivering exceptional patient care and service in a dynamic healthcare environment.
Front Desk Receptionist Responsibilities:
* Answer incoming calls on a multi-line telephone system with professionalism and efficiency
* Schedule and confirm patient appointments
* Transfer calls and take accurate messages according to office procedures
* Greet patients and visitors and notify the appropriate team member of their arrival
* Collect and post co-pays and communicate outstanding balances
* Check patients out and follow proper check-out protocols
* Notify the doctor when a patient cancels
* Type correspondence and office memos as directed
* Transcribe visit details into medical reports
* Prepare charts, gather necessary paperwork, and print daily appointment schedules
Front Desk Receptionist Required Skills and Abilities:
* Excellent customer service and communication skills
* Ability to maintain professionalism, confidentiality, and diplomacy
* Strong interpersonal skills with the ability to work with diverse individuals
* Detail-oriented with strong follow-up and multitasking capabilities
* Adaptable and flexible in a fast-paced, ever-changing environment
* Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Benefits Available:
* Multiple medical and prescription coverage options
* Dental and vision care plans
* Health Savings Accounts (HSAs), where applicable
* Flexible Spending Accounts (FSAs)
* Voluntary critical illness, cancer, and accident insurance
* Voluntary hospital indemnity coverage
* Voluntary short-term and long-term disability insurance
* Voluntary term life insurance and AD&D (Accidental Death & Dismemberment)
* 401(k) retirement savings plan
* Paid time off (PTO)
* Group auto and homeowners insurance discounts
Part-time Benefits:
* Vision
* Flexible Spending Accounts
* MetLife Auto/Vehicle & Home Insurance Discount
Requirements
* High School Diploma or equivalent required
* Front desk or medical office experience preferred
* Familiarity with electronic medical records (EMR) is a plus
* One night a week, One Saturday morning a month
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