Sodexo Wythenshawe, England, United Kingdom
Overview
We are seeking a passionate and service-focused Catering Operations Lead to oversee the full delivery of retail and hospitality food services at Wythenshawe Hospital. You will ensure consistent quality and high standards across all catering outlets, working with the client and operational teams to deliver an exceptional experience for patients, staff, and visitors. This role reports to senior management and focuses on service excellence, quality assurance, and stakeholder engagement.
This is a hands-on, quality-driven leadership role in a high-pressure healthcare environment, committed to delivering outstanding catering services daily.
Job title, location and salary are indicative and subject to final discussion with Sodexo.
Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.
What You'll Do
* Assist the Head of Catering in delivering budgeted profit and turnover; manage allocated budgets, stock control, wastage, and labour efficiency.
* Ensure full compliance with Company and Trust policies, food safety, health & safety legislation, and contract specifications; liaise with EHOs and escalate operational risks appropriately.
* Recruit, lead, and develop direct reports; manage all HR-related issues including performance, absence, conduct, pay progression, and grievances in line with policy.
* Conduct effective team briefings and ensure two-way communication across all staff levels; reinforce Company and Trust objectives and values.
* Monitor and maintain high levels of client and service user satisfaction through regular feedback and Clients for Life review processes.
* Use Kronos and DRIVE systems to manage staff scheduling, payroll accuracy, performance data, and margin control for retail and hospitality operations.
* Collaborate with regional teams to review and update retail menus regularly, incorporating innovation and market trends while maintaining profitability.
* Oversee third-party contractors and agency suppliers to ensure quality service, value for money, and compliance with Company and Trust standards.
* Ensure all health & safety standards are understood and implemented by all staff, including agency workers and new starters; promote the CARES programme.
* Contribute to site development planning, share best practices, manage personal development, support refurbishments, and participate in a 7-day operational rota.
What You Bring
* Proven experience managing multi-site or multi-outlet operations, with additional benefit from experience in branded outlets.
* Background in high-volume catering environments with a strong track record in sales growth and labour management to budget.
* Experience in customer-facing roles, demonstrating excellent customer service and communication skills.
* Strong leadership skills with experience managing large teams and building effective working relationships.
* Able to work independently and professionally under pressure, adapting to changing situations.
* Clear, confident communicator with patients, visitors, clients, and colleagues at all levels.
* Positive, enthusiastic attitude with strong interpersonal and teamwork abilities.
* Strong literacy, numeracy, and ability to follow procedures, standards, and instructions accurately.
What We Offer
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you and you’ll have the opportunity to thrive. We offer a range of resources, rewards and benefits for our colleagues and their families:
* Unlimited access to an online platform offering mental health and wellbeing support.
* Employee Assistance Programme for everyday issues or larger problems, including legal and financial advice.
* Access to a free health and wellbeing app with rewards, a 24hr virtual GP, and other services.
* The Sodexo Discounts Scheme and prepayment cashback card.
* Money Insights and financial benefits via the Salary Finance Platform.
* Retirement plan options and Death-in-Service benefit.
* Learning and development tools to enable career growth.
* Cycle to Work Scheme and volunteering opportunities.
* Flexible and dynamic work environment; competitive compensation; full training and protective uniform provided.
Ready to be part of something greater? Apply today.
About Sodexo: At Sodexo, our purpose is to create a better everyday life for everyone to build a better life for all. We operate in 55 countries, serving over 100 million consumers daily across On-Site Food and FM Services, Benefits & Rewards Services, and Personal & Home Services. We are committed to being an inclusive employer and to creating opportunities for diversity. We are a Disability Confident Leader employer and run a Disability Confident interview scheme for candidates who meet minimum criteria.
Attachments
* UK Rewards and Benefits Guide. 2025.pdf
* Retail & Hospitality Manager - Final 1.2.docx
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