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Role Responsibilities:
The role will involve the following duties:
* Predominantly office-based work with some shifts, including early starts and late finishes within a 36-hour standard week.
* Manage parking and traffic enforcement operations for the Council, including reviewing shift regimes, rotas, deployment, and operational arrangements, and advising on improvements and operational intelligence.
* Implement approved improvements.
* Review staff performance and training arrangements.
* Review MTC enforcement arrangements and compliance with regulations, including camera performance.
* Draft and seek approval for parking enforcement policies and deployment plans.
* Draft and seek approval for bodycam policies for CEOs.
* Drive service improvements as per the parking recovery plan.
Team Management:
Line manage the current operations team leader and supervisors (4 direct reports).
Experience and Qualifications:
* Operational management experience within parking enforcement and school crossing patrols.
* Deep knowledge of parking legislation and relevant codes of practice.
* Strong people-management skills, including dealing effectively with staff issues.
* Experience in budget management and expenditure responsibility.
* Preparation of enforcement and deployment plans, ensuring PCNs are upheld and cancellations minimized.
* Effective communication skills, especially with challenging members of the public and customers.
* Ability to manage school crossing patrols in line with Health & Safety requirements.
* City & Guilds (or equivalent) qualifications, or willingness to obtain within 6 months.
Working Conditions:
* Willingness and ability to work outside core hours.
* Ability to work independently and as part of a team.
* Current clean driving license.
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