JOB TITLE: SENIOR MULTISKILLED NIGHT WORKER - (FACILITIES)
RESPONSIBLE TO: NIGHT SERVICES MANAGER
RESPONSIBLE FOR: COORDINATING, OPERATING AND SUPPORTING PROCESSES AND SERVICES, IN THE ABSENCE OF THE NIGHT SERVICES MANAGER
WORKING HPW: 40.25 HOURS (11.5 HOUR SHIFTS - 4 nights on 4 nights off)
MAIN PURPOSE OF ROLE
Contributes to achievement of Business & Corporate Plan objectives through activities with Ferry Project providing safe accommodation, care and support, including employment related support, to homeless single people at hostel and night shelter in Wisbech.
To provide a supportive and welcoming environment to the single homeless people accommodated by the project and to ensure that each service user is fully supported in their development and progress to independence, according to their individual support plans and self-determined goals.
To ensure the health and safety, security and well-being of service users, staff and visitors, offering loyalty with demonstrably great attitude, clear focus and perseverance and contributing knowledge and skills to the development and acquisition of new business opportunities.
KEY RESPONSIBILITIES
1. To be joint responsible with the Night Services Manager for the delivery of all accommodation and support activities provided to single homeless people at night at an excellent level of service.
2. To be joint responsible with the Night Services Manager for the delivery of the Out Of Hours call centre service to external clients at an excellent level of customer service.
3. As a night worker to remain awake and alert at all times during the shift period and ensure that all members of the shift do so.
4. Have an up to date knowledge of Group policies and procedures. That they are known, understood, implemented and adhered to.
5. Ensure that you are fully trained to carry out the above services in accordance with good practice and Ferry Project's polices and procedures.
6. To be joint responsible with the Night Services Manager for the health and safety, security and cleanliness, especially the public areas, of the site where you are working whilst on duty. Ensuring that the site is handed over to the day staff ready to use.
7. To be responsible for the process of void hostel rooms and to ensure that they are prepared for re-let to a premium brand standard including cleaning, repairs and replacement of replenishable stock
8. To be joint responsible with the Night Services Manager to manage and carry out stock taking, ordering and organising of consumable products, such as cleaning materials and linen products in Octavia View, ensuring value for money and quality.
9. To be joint responsible with the Night Services Manager for room set ups for all functions, in Octavia View, whilst on shift and to ensure the booking has been set up accordingly to the hirers request.
10. To be joint responsible with the Night Services Manager for ensuring that a comprehensive and up to date risk and needs assessment for each resident is in place.
11. To be joint responsible with the Night Services Manager for ensuring that proper and complete records are maintained of all support activities, including event logs, accident records, Outcomes Star, Building Better Opportunities Action Plans, support plans and other client records.
12. Ensure service users' views are always taken into account in the needs assessment, goal setting, and support planning processes and in the general running of the project.
13. To be joint responsible with the Night Services Manager for all service user disciplinary matters and issues whilst on duty in accordance with Ferry Project's polices and procedures.
14. To be joint responsible with the Night Services Manager for ensuring that service users complete Housing Benefit and other similar benefit claims and these are duly submitted to FDC through the Administration team.
15. Attend monthly Staff Meetings, staff conferences and other meetings as required.
16. Ensure that applications/referrals for residence are interviewed according to Ferry Project procedures and that a comprehensive risk and needs assessment is drawn up, and to make the decision on whether to offer accommodation.
17. Operate checks and reviews to ensure that frequent and supportive contact is being received by all service users on the project (key work and support activities).
18. Ensure that any Rent Top Up requirements are received from service users in full and on time
19. Be responsible for your own continuous improvement.
20. Be jointly responsible for the post holder's own personal and professional development, to actively participate in identifying training needs and to be willing to undertake training where a need has been identified and agreed with the line manager.
21. Support the development and maintenance of risk management procedures and appraisal systems for all areas of risk, together with procedures and recommendations on policy in relation to the post holder's responsibilities, participating in business continuity planning/emergency management activities and making appropriate recommendations to the Operations Manager.
22. Bringing forward opportunities for business growth.
KEY RELATIONSHIPS
External
· Service users and those applying for access to the hostel
· Stakeholders and other agencies and voluntary bodies working to provide support services to service users
· Referring agencies (e.g. Fenland District Council, Prison Service, Purfleet Trust, Oak Foundation)
· Repairs help desk and IT services
· Police and fire services; local health services
· Local authorities; other RSLs; commercial organizations;
· Hope Social Enterprises and other job and work related agencies
· Contractors, consultants
· Professional and trade bodies; regulatory staff
· Customers of the Out of Hours service, both companies and their customers
· Representatives of TCHC
Internal
· Ferry Project Director
· Operations Manager
· Support Team Leader
· Shift coordinator
· BBO support and admin worker
· Administration team
· Caretaker
· Senior staff and various staff members at different levels
No job description can cover every issue, which may arise within the post at various times, and the jobholder is expected to carry out other duties from time to time.
PERSON SPECIFICATION
ESSENTIAL
DESIRABLE
WORK EXPERIENCE, QUALIFICATIONS AND KNOWLEDGE
· A good standard of education including math and English at GCSE grade C level or above.
· A good knowledge of administrative procedures and their maintenance.
· A good knowledge and experience of operating client support procedures and systems.
· Knowledge of Safeguarding legislation
· Good understanding of and commitment to working within best practice in relation to Health and Safety
· Level 2 Food Safety Certificate
· Good working knowledge and practical application of Food Safety legislation
· Experience of providing a high standard of administrative support, ideally in a small to medium project or business setting.
· Experience in a call centre environment.
SKILLS AND ABILITIES
* The ability to develop relationships, with both internal and external customers.
* Strong communication skills, both verbal and written and interpersonal skills
* To establish and work within clear professional boundaries at all times.
* Effective administration skills.
* Effective client support skills.
* The ability to work with stakeholders, third party agencies and voluntary organisations to support vulnerable adults.
* Good IT skills including Word, and Excel and other role related IT systems as appropriate
* Ability to plan work for clients on a one to one basis or group work
* The ability to write and produce clear reports.
* The ability to contribute to funding applications which support client based activities.
* Good telephone skills.
SPECIAL FACTORS
* Great attitude, clear focus and perseverance.
* Understanding of and commitment to equal opportunities in relation to employment and service provision.
* Commitment to the aims of the Company and to the provision of a high quality customer focused service.
* A positive and professional approach.
Commitment to personal development and learning.
* Willingness to work outside normal office hours occasionally.
Job Type: Full-time
Pay: £28,335.30 per year
Benefits:
* Company pension
* Discounted or free food
* Employee discount
* Free parking
* Health & wellbeing programme
* On-site parking
* Store discount
Experience:
* Support: 1 year (preferred)
* Security / Concierge: 1 year (preferred)
Work Location: In person