About your team
At PH Jones, our mission is to mend it. Our teams have been at the heart of communities for over 50 years. Partnering with local authorities and associations, we support social housing across the UK – installing, upgrading and repairing heating and electrical systems. We are on a mission to make the UK’s social housing sector greener and more energy efficient.
Tenant Liaison Officer
We are looking for a caring and empathetic individual who understands the support needs of a diverse cross‑section of customers in Wigan. Regular travel within the Wigan area is required, so applicants should live within a reasonable commutable distance. This is a fixed‑term (12 months) full‑time contract covering the Wigan area.
Job details
* Full‑time, fixed‑term contract
* 40 hours per week, Monday – Friday
* Fully costed van & fuel card
* Full uniform, PPE, phone & laptop provided
Your role will involve
* Managing tenant complaints
* Visiting customers in their own homes
* Assisting with the management of our installs and service programme across our social housing portfolio
* Assisting our operational management team and planners in gaining access to properties and making contact with tenants
* Managing client relationships and working with them on access procedures, installation programmes and community engagement
* Taking first line responsibility for safe, efficient, and effective work delivery, as well as customer satisfaction
* Upholding PH Jones and British Gas company standards and policies at all times
Here’s what we’re looking for
* Social housing or housing experience desired
* Excellent organisational skills and knowledge of Microsoft Office
* Effective verbal and written communication skills and exceptional attention to detail whilst working under pressure
* Strong customer service skills and confidence in dealing with internal and external stakeholders
* Working knowledge and understanding of contract parameters and their implications
* Valid driving licence with no more than 6 points
* Ability to adapt to PH Jones and British Gas standards, procedures and safety measures, whilst offering excellent customer service
We also offer
* 25 days annual leave + bank holidays
* Performance related Quarterly Bonus against KPIs
* Company matched contribution Pension Scheme
* Group Income Protection, Life Assurance & Accident Insurance
* Company Funded Healthcare plan
* Access to MyHealth with 24/7 MyCare phone line
* Online GP24 virtual service
* Eye Test Voucher
* Annual pay review
* Legal Help
* Financial Education
* Centrica Benefits – offers & discounts with high street partners
* Profit Share Award
* Employee Energy Allowance
Employer information
PH Jones is part of British Gas and Centrica. Our commitment is to a greener, fairer future. Join us to support communities and grow in a dynamic environment.
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