Healthcare Support Worker – Ella Rowcroft ward at Torbay Hospital
Closing date: 04 June 2026
Working Pattern
Full‑time role involving a mix of long days, nights and 11.5‑hour shifts, including weekends and bank holidays.
Main Duties
* Observe, monitor and record patients’ conditions (temperature, pulse, respirations and weight).
* Communicate with patients, relatives and carers, assisting with clinical duties as required.
* Provide personal care, including infection prevention and control, feeding, personal hygiene, and overall reassurance, comfort and safety.
* Work collaboratively with colleagues at all levels within and outside the department.
* Participate in ward/unit meetings and facilitate effective communication with staff.
* Support the delivery of planned care under the direction of Registered Nurses and Senior Clinical Staff.
Job Responsibilities
* Provide care in a fast‑paced 21‑bed Trauma and Orthopaedic ward.
* Deliver high‑quality care and support to patients throughout their stay.
* Engage in continuous professional development through in‑house training and external courses.
* Maintain daily communication with nursing staff and other healthcare professionals.
* Assist in record‑keeping of patient information, both handwritten and electronic.
* Adhere to confidentiality, safeguarding and health & safety regulations.
Knowledge and Experience
* Understanding of strict confidentiality requirements.
* Previous experience in a care environment or demonstrated caring nature and life experience.
* Working knowledge of complex care needs, including safeguarding, domestic abuse and mental health.
Qualifications and Training
* GCSEs (grade C/5 or above) in maths and English or equivalent Functional Skills Level 2.
* Care certificate (or willing to obtain).
Specific Skills
* Basic computer and keyboard skills.
* Fine motor skills for venepuncture, phlebotomy and other clinical tasks.
* Good interpersonal and communication skills.
* Ability to work under instruction, under pressure and as part of a team.
* Record‑keeping competency in handwritten and electronic formats.
* Empathy, sensitivity, and adaptability in communication style.
* Stress management for self and others.
* Support at times of emotional distress.
* Willingness to undertake new skills and training.
* Behavioural flexibility in changing and challenging situations.
* Reliability, punctuality and a positive commitment to diversity and equality policies.
* Relevant healthcare competencies for the area of work.
Disclosure and Barring Service Check
This post requires a Rehabilitation of Offenders Act (Exception Order) 1975 Disclosure and Barring Service check.
Salary: £25,760 to £27,476 a year, pro‑rata.
Employer: Torbay and South Devon NHS Foundation Trust
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