Job Number
BU03933
School/Department
Student Services: Student Administration
Grade
5
Contract Duration
Permanent
Responsible to
Senior Officer: Student Life Administration
Overview
The Directorate of Student and Academic Services brings together key professional services that support the student journey and enhance the academic experience at Bangor University. The Directorate comprises three main areas:
1. Registry, which oversees student administration and business support, and leads on quality assurance, academic enhancement, and curriculum management.
2. Student Life, which encompasses a wide range of student-facing services including Wellbeing and Inclusivity, Library Collections, Residential Life, Student Success (covering Teaching, Learning and Language Support, Careers, and Student Advice), and the Student Experience team.
3. Campus Services, responsible for the University’s day-to-day operational environment, including Facilities, Catering, Sport, the Nursery, and the Security and Response Team. From August 2025, it will also include the Management and Development Centre.
Together, these services work in close partnership with academic colleagues and other professional service directorates to provide a supportive, inclusive and high-quality environment in which students can thrive.
Purpose of the Job
The Student Life administration team support services by acting as the first point of contact to students for services including Wellbeing, Inclusivity and ELCOS. This includes processing the allocation of appointments to a wide range of practitioners, supporting logistical arrangements for courses and workshops and completing administrative tasks to support all aspects of the service and support the full inclusion of disabled students within the academic and social community. It is essential that Student Life administrators understand the importance of recognising and responding to risk. The role holder will contribute to the continuous improvement of services for students in line with the strategic priorities of the University and taking into account the needs of the diverse student body.
Main Duties and Responsibilities
Specific duties of the role
4. Work with the wider team to provide a bilingual and supportive first point of contact for both staff and students. This will require assessing the needs of students in order to respond appropriately and having an awareness of how to respond to risk.
5. Provide accurate information and advice (telephone, email and in person), based on a sound knowledge of the support available within the University, making appointments for students according to prioritised need.
6. Accurately input, maintain and update confidential records in specialist databases, including Titanium, a CRM and the PLSP app.
7. Contribute to the production and distribution of Wellbeing & Inclusivity Service publicity.
8. Assist with groups, workshops and courses including providing support for logistical arrangements and at times acting as co-facilitator in terms of practical support.
9. Work in line with a model of support that promotes the independence and resilience of our students in order to best prepare them for future study or career goals.
10. Provide administrative support for ELCOS, working with the Director to ensure service needs are met.
11. Any other duties appropriate to the grade, as required by line management.
Duties common across Grade 5 roles in the directorate
Administration and Service Delivery
12. Provide high-quality administrative support for the management of the day-to-day administrative tasks relevant to the role.
13. Coordinate and manage arrangements for meetings, events, and schedules to support team objectives and student needs.
14. Provide front-line support to students, staff, and external stakeholders handling inquiries and directing them to the appropriate services where necessary, ensuring a high standard of customer service.
15. Assist in producing clear, accessible written communication materials, including emails, and staff or student resources.
Data Management
16. Collect, input and maintain accurate records on student information systems, ensuring data integrity and compliance with university policies and procedures.
17. Compile, monitor, and report on data as directed, to support evidence-based decision-making and compliance requirements.
18. Assist in monitoring data accuracy and resolving inconsistencies or errors.
19. Ensure personal accountability in the management and safeguarding of student information and other confidential materials.
Problem Solving
20. Address routine problems or issues promptly, ensuring a professional and student-focussed approach.
21. To provide advice and guidance to students/staff in relation to established policy procedure (these queries may have been escalated from G4 assistants).
22. Escalate complex or sensitive issues or potential risks to senior colleagues while ensuring timely follow-up and/or resolution.
Collaboration and Teamwork
23. Work closely with colleagues across teams and departments to support joined-up service delivery, providing support to peers during busy periods or absences
24. Build and maintain effective working relationships with internal and external stakeholders (e.g., academic staff, external agencies).
25. Support the implementation of new systems, processes, or initiatives to improve student and staff experiences.
26. Contribute to the success of university-wide events by providing support at activities including open days and graduation ceremonies, where participation is arranged in advance with the line manager.
Other Duties and Responsibilities
Communication and Liaison
27. Communicate clearly and effectively with students, staff, and external stakeholders, addressing queries and responding efficiently to routine requests.
28. Liaise with other university departments and external bodies to facilitate seamless operations and ensure alignment with institutional practices.
Compliance and Professional Development
29. Provide administrative support for audits, reviews, or other compliance-related activities, ensuring use of proper documentation and accurate record-keeping for accountability and reporting purposes.
30. The post holder will be expected to participate in performance review and developmental activities including attending training sessions, team meetings, or workshops to develop skills and enhance knowledge.
31. The post holder will be expected to comply with the University equal opportunities policies, Dignity at Work and Study Policy and the University’s Welsh Language Policy and the Welsh Language Standards.
32. The post holder has a general and legal duty of care in relation to health, safety and wellbeing and must take all reasonable steps to ensure a safe and healthy working environment for themselves and for other members of staff, students and visitors affected by their actions or inactions. The post holder is also required to comply with all applicable health and safety policies, procedures and risk assessments.
33. The post holder must comply with relevant legal and financial policies and procedures and be aware of their responsibilities in terms of the legal requirements of their post.
Person Specification
Qualifications / Training
Essential
34. 2 AS Levels or 1 A Level or NVQ level 3 in a relevant subject area (e.g. Business Administration) or possess equivalent experience.
Desirable
35. ECDL Qualification.
36. NVQ level 4 in a relevant subject area (e.g. Business Administration).
Experience / Knowledge
Essential
37. Experience of providing a supportive client/customer service function.
38. Experience of working within an office/administrative environment.
39. Experience of using a range of administrative systems and procedures.
40. Understanding of confidentiality/data protection requirements and experience of recording student data and other confidential information securely and in line with Data Protection legislation.
41. General understanding of mental health and wellbeing and recognising/responding to safeguarding and risk.
Desirable
42. Experience of working within a HE environment.
43. Understanding of the barriers faced by students when presenting with a wide range of impairments or enduring health conditions.
Skills/Abilities
Essential
44. Good communication and interpersonal skills, with the ability to deal sensitively and calmly with stressful situations.
45. Excellent organisational skills and ability to handle a varied and demanding workload, prioritise tasks and meet deadlines.
46. Excellent IT skills with the ability to learn new systems and ensure accurate data entry and attention to detail.
47. Ability to use initiative to be able to assess the presenting situation and make appropriate referrals, being mindful of both confidentiality and issues of boundaries.
48. Ability to understand and adhere to service systems, procedures and quality standards as defined through the line management of the service.
Other
Essential
49. The ability to speak Welsh fluently and carry out tasks such as writing emails in Welsh to a variety of audiences is essential for this post.
General
We are a member of Advance HE's Athena SWAN Gender Equality charter and hold a Silver award in recognition of our commitment to and progress towards gender equality within the University's policies, practices, and culture. We are proud to be a Disability Confident employer.
All members of staff have a duty to ensure their actions are in line with the overall environmental aims of the University and minimise their environmental impact.
All offers are made subject to proof of eligibility to work in the UK and receipt of satisfactory references.