Salary: GBP13.05 - GBP13.05 per hour
Customer Service Advisor (Independence and Wellbeing Advisor)
Pay: £13.05 per hr, 37 hours per week, Mon-Fri
Location: Office based only in Ipswich – no hybrid work.
Length: 12 months with opportunity to apply for a permanent position.
Do you possess excellent customer service? Are you a passionate, motivated, resilient individual who would like a role that really makes a difference?
We are sourcing for multiple Customer Service Advisors (Independence and Wellbeing Advisors) to join a large team of qualified professionals who will support and enable Suffolk County Council Customer First to fulfil its statutory duties to vulnerable adults, children and families.
As a Customer Service Advisor you will be the first point of contact for social care enquiries relating to Suffolk residents, including adult services, Children and Young People's services and Mental Health referrals. This will include managing different contact channels (telephone, email, webchat), dealing with a diverse range of individuals with a variety of queries and demands of differing complexity.
Some contacts will be from vulnerable individuals, so successful candidates will be required to have the following attributes:
* Strong attention to detail
* Exceptional customer service
* The ability to work within a pressurised target driven environment
* Comfortable with dealing with sensitive information
Customer First works as a team to support one another, ensuring a high standard of service is achieved. The team has individuals at differing stages in their careers, providing support for career development opportunities.
You will be offered an in-depth training plan, both online and face-to-face. You will be supported by a mentor throughout the start of employment as well as a direct line manager. Team Leaders will be available at all times should you have any questions.
No day will be the same within this role; you will have to demonstrate strong resilience at times, work to strict deadlines and provide a high quality of service. However, this role will also bring career progression, be highly rewarding, help make a difference, and provide job satisfaction!
Working hours are Monday - Friday 8am – 4:09pm, 8:36am – 4:45pm & 9:15am – 17:24pm.
Once you are successful in becoming a permanent member of the team, you will work directly for Suffolk County Council and receive fantastic benefits like:
* Performance related annual pay progression, in addition to an annual cost of living pay increase
* Access to the Local Government Pension Scheme (LGPS)
* Access to further training, formal qualifications, learning and career progression
* Access to a health cash plan to help cover costs such as dental, optical, physio etc.
* Tax free bikes through cycle to work scheme
* Up to 28 days annual leave, plus bank holidays and two paid volunteering days
* Plus many more
Working as an Independence and Wellbeing Advisor, you will gain valuable experience working with Adult and Community Services / Children and Young People Services, offering an amazing opportunity to expand your knowledge, shadow other teams, and attend training sessions.
If you are looking to develop your career while being supported along the way, this position is for you!
Suffolk County Council’s WE ASPIRE values: Wellbeing, Equality, Achieve, Support, Pride, Innovate, Respect and Empower.
The mission is to make a positive difference for Suffolk; committed to working together, striving to improve, and securing the best possible services.
Suffolk County Council’s Ambitions based on the council's objectives as laid out in their Corporate Strategy for 2022-26 – Our Ambitions
For more information or to process your application please apply now!
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