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Job Title: Scheduling Coordinator
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To perform a variety of duties in the coordination of scheduling services for clients while providing the highest quality of service.
Job Purpose
To coordinate scheduling services for clients, ensuring high-quality service delivery.
The Role
1. Understand and build effective and efficient schedules around our clients and carers.
2. Ensure schedules are prepared, considering travel time, holidays, training, and last-minute cancellations.
3. Be responsive to schedule changes and liaise with relevant team members.
4. Match Care Professionals to new clients in conjunction with the client services team and arrange introductions.
5. Ensure client schedules meet their needs, with the same carer and times each week where possible.
6. Manage staff sickness, including booking return-to-work meetings and ensuring appropriate cover.
7. Develop strong relationships with clients and Care Professionals for positive experiences.
8. Collaborate with the recruitment team to meet staffing requirements.
9. Work with the Care Team to resource and schedule care packages promptly.
10. Add and maintain all client and Care Professional information in the electronic scheduling system.
11. Participate in out-of-hours on-call rota.
12. Support care visits as needed, ensuring continuity and quality.
13. Perform other duties necessary for business operation.
14. Ensure compliance with Home Instead’s Equality, Diversity, and Equal Opportunities Policy.
Qualifications
Essential Criteria
* Experience in scheduling roles within home care or relevant fields like logistics.
* Proficiency with IT systems, including Microsoft Office, Google Suite, and CRM software.
* Resilient, positive, with excellent communication skills.
* Strong organizational and prioritization skills, capable of working calmly under pressure.
* Team player with good interpersonal skills to build rapport quickly.
* Attention to detail with the ability to multitask.
* Logical, analytical, and able to work independently to meet deadlines.
Role-Specific Competencies
* Adapting to Change
* Planning & Organising
* Resilience
Core Competencies
* Driving Results
* Customer Service
* Influencing
* Teamwork & Collaboration
* Communication & Relationship Management
* Agile Learning
Additional Information
If you are passionate about caring and motivated to help us achieve our goals, we would love to hear from you.
We encourage applications from all community sections to reflect the neighborhoods we serve. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.
This document provides a general overview of the role and responsibilities. It is not exhaustive, and duties may be modified to accommodate individuals with disabilities or operational needs. The role is subject to a Criminal Records check.
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