Department: Service - Contract Administration
Location: UK/Knutsford
Description
To provide administrative support to the Company with regard to the Contract Management process. Working as part of a team to provide all necessary information.
Key Responsibilities
* Set up and maintain all maintenance contracts
* Manage contract invoice process – key customers are invoiced monthly / quarterly. Reconcile contract population with individual customers before invoicing and apply pro‑rhoa charges. Ensure all are invoiced in a timely manner and within monthly deadlines
* Working with other departments to ensure accuracy in customers' information and chargeable calls.
* Liaising with customers and internal departments daily.
* Maintain database – accurately adding and removing equipment as necessary
* Update database with Sales information – amend contracts as necessary
* Pro‑active in renewing contracts, working with the sales team to ensure continuous coverage of contracts.
* Ad‑Hoc invoices – invoice for chargeable works, larger customers require summary invoices and other smaller customers are invoiced per event
* All invoices/spreadsheets/submissions to meet customer requirements to ensure invoices are accepted and paid promptly
* Monthly reconciliations to link into finance processes
* Year‑end reconciliations.
* Manage the day‑to‑day running of the customer database, ensuring all transactions are captured accurately and can be reconciled.
* Qualify the data in terms of integrity, accuracy and consistency
* Support the Sales Team with contract information
Skills, Knowledge & Expertise
* Experience in a similar role would be advantageous
* GCSEs including Maths and English are desirable
* Analytical and process‑oriented
* Excellent communication skills, with the ability to influence others
* Organised and structured approach to work
* Able to adhere to tight deadlines and manage changing priorities
* Team player
* Excellent attention to detail
* Microsoft Office skills
* Power BI skills desirable
* Smartsheet skills
* Excel skills
* Outstanding grasp of information technology concepts and processes
* Ability to organise and process large amounts of data efficiently
Job Benefits
* 25 days' holiday a year with the opportunity to buy up to five additional days
* Competitive company pension scheme
* Ongoing training and development
* Private medical insurance for all employees (enhanced membership can be purchased for other family members)
* Dental insurance for all employees
* Life assurance
* Income protection schemeEmployee assistance programme
* Employee Wellbeing events and Mental Health First Aiders
* Employee My Benefits portal offering extensive retail discounts
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