Planner / Scheduler (Social Housing Repairs)
Location: Harrow
Contract: Temporary - 3 Months
Pay Rate: £16.00 - £16.50 per hour
We are currently recruiting for an experienced Planner / Scheduler to join a busy social housing repairs team based in Harrow on a temporary 3-month contract. The successful candidate will play a key role in coordinating and scheduling responsive maintenance and repair works, ensuring operatives are deployed efficiently while delivering excellent customer service to tenants.
Key Responsibilities
* Scheduling and planning repairs and maintenance appointments for operatives.
* Managing diaries and allocating jobs based on priority, location, and skill set.
* Monitoring work progress and making adjustments to schedules as required.
* Liaising with tenants, operatives, subcontractors, and internal teams.
* Ensuring appointments are completed within agreed service levels and KPIs.
* Updating and maintaining accurate records on internal systems.
* Handling incoming calls and queries relating to repairs and maintenance works.
Essential Requirements
* Previous experience in a Planning or Scheduling role within Social Housing, Repairs, Maintenance, or Property Services.
* Strong understanding of responsive repairs and maintenance processes.
* Excellent organisational and communication skills.
* Ability to work in a fast-paced environment and manage changing priorities.
* Competent IT skills and experience using scheduling or workforce management systems.
* Strong customer service skills and attention to detail.
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