Job title: Product Owner
Intro:
Extensible, frictionless payments are a critical enabler for our revenue growth and guest satisfaction across all digital touchpoints. The Product Owner is responsible for executing the Payments and B2B product roadmaps. This role involves developing an expert understanding of our Payment experiences to ensure scalable flows across Booking, Reservation Amendments, and Refunds, including Premier Inn’s proprietary Business Account facility. The role also owns the continuous improvement process based on customer insights, market trends, and key data analysis.
Salary: £45,000 - £50,000 DOE
Location: Hybrid role, minimum 3 days per week in our Holborn, London office (EC1N 2TD)
What you’ll do:
* Own and manage B2B and Payments product backlog
* Collaborate with payment software providers and partners to leverage insights and support, delivering tactics that exploit value and drive continuous improvement
* Work with analysts and optimization teams to ensure product Epics and features align with business value and are prioritized for maximum commercial benefit
* Design and develop customer journeys and features
What we need:
* Experience in developing and owning backlogs for Payment and Checkout products
* Knowledge of product development best practices and requirements definition methods
* Ability to use analytics and KPIs related to accounts and payments to define feature and product goals
* Expertise in product design and technical product development
* Data-driven decision-making skills, with proficiency in Google Analytics, Adobe Analytics, and Content Square
Join our Commercial Team at Whitbread
Our brands are renowned, thanks to the efforts of our marketing team. Creativity and innovation help us elevate our brands, attract new guests, and retain our regulars. From producing branded adverts showcasing our hotel rooms to launching new campaigns and collaborating with media agencies, you’ll use insight, data, and strategy to enhance our brand visibility.
We believe everyone is unique, with no barriers to entry or limits to ambition. We are committed to diversity and inclusivity, welcoming applications from all backgrounds.
We strongly encourage underrepresented groups—such as women, ethnic minorities, people with disabilities, and members of the LGBTQ+ community—to apply. We support part-time and flexible working where possible.
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