The Offer
* Work within a company with a solid track record of success
* Great work environment
* Attractive salary & benefits
The Job
This is a critical, hands-on role working directly with MoD stakeholders, technical resolver groups, and internal service teams to ensure the highest levels of service quality, responsiveness, and mission assurance.
This role suits a technically proficient communicator with a Royal Navy comms or defence network background, ideally with experience across COMSAT, MILSAT, and message handling environments.
Key Responsibilities:
* Own all support case management across UK Government CSCS contracts
* Coordinate multi-disciplinary internal teams to ensure timely resolution of all active tickets
* Provide briefings to senior internal stakeholders and MoD counterparts
* Oversee service visits: spares, equipment use, visit planning, and documentation
* Manage support case handovers, minor project delivery, and escalation paths
* Maintain accurate records in secure platforms (e.g., Secure Insight)
* Track trends across cases and initiate process improvements
* Deliver onboarding and training for 1st and 2nd line support staff
* Support MoD programme rollouts and documentation standards
* Support obsolescence planning and spare part procurement
* Be willing to 'roll up sleeves' and lead from the front when needed
The Profile
What We’re Looking For:
Essential:
* Ability to hold or obtain DV (Developed Vetting) Security Clearance
* Experience in Royal Navy communications systems (COMSAT, MILSAT, MNE, message handling)
* Proficiency with electrical/electronic systems, IT networking, and satellite communications
* Tenacity, initiative, and ability to prioritise in high-pressure situations
* Excellent written and verbal communication skills
* Strong understanding of MoD operational and support structures across land and sea
* Confidence in customer-facing scenarios with a proactive, problem-solving mindset
* Proficiency in standard office and ticketing tools
* Willingness to travel when required
Desirable:
* ITIL understanding or certification
* Project coordination or obsolescence management experience
The Employer
Our client is a team driven by passion, committed to revolutionizing the way you experience recruitment and HR.