We are looking for a passionate Duty Manager who can deliver our unique guest experience, from their arrival, through their guest journey to their departure; delivering excellent guest service will underpin everything you do while workingin a collaborative and supportive way with other hotel areas.
Your duties and responsibilities will include:
Ideally experiencein a similarposition within a 4/5 starenvironment.
Current experience within a hotel or similar environment.
Experience of using Opera Cloud system is highly desired.
Effective organisationalskills;able to prioritise tasks and self-manage a workload.
Dealing with, supporting and coordinating with any emergency situation (fire, downtime, accident, breakdown or failure of hotel systems, lift entrapment, etc.)
Complete Duty Management duties, relevant to day or night throughout the Hotel with particular attention paid to lobby management, Food & Beverage outlets, Concierge and Front Desk Area.
Strive to ensure a first-class initial impression of the hotel, and assist any guest-facing issues, or having problems before, during or after their stay.
Log any information in the DM log, in order to track and follow up on any guest issues, or any reoccurring or new problems arising.
Responsibility for the overall care, hospitality and service given to our customers throughout their stay.
To maintain communication with Housekeeping, to ensure that the hotel inventory is fully covered and all guest rooms are serviced and inspected.
To ensure hotel inventory is continuously updated by Housekeeping and sufficient guest rooms of each type are always available for guests arrivals.
To liaise with Chief Engineer / Duty Engineer regarding rooms OOO/OOS, and follow up on progress.
Be highly visible in the hotel lobby and outlets, proactively approach guests and check for satisfaction. Ensure all guests receive prompt, efficient and courteous service and all requests and comments are followed up.
Deal with all guest queries and complaints and ensure that all queries and problems are dealt with in a satisfactory manner.
To be fully conversant with all matters relating to fire prevention, dealing with fire or bomb hoaxes and any other fire, life & safety related matter.
Any other duties or responsibilities as may be required to meet business needs.
In return, we offer:
Social Events, Wellbeing and Team Activities
Training and development
Cash Health Plan cover option available
Pension Salary Sacrifice Scheme
Career development and salary reviews
Interest free Season Ticket Loan Scheme
1 Volunteer Days per year (fully paid and in addition to your annual leave)
Complimentary meals prepared for you by our chefs
Length of Service related holiday scheme
My Millennium discount perks
Discount on Accommodation worldwide and 50% Food and Beverage Outlets
Life Assurance
Recommend a Friend Scheme
About the Hotel
The Baileys Hotel London is located in the heart of Londons fashionable South Kensington and on the doorstep of Gloucester Road underground station. The iconic Victorian townhouse offers guests a unique combination of traditional British charm and contemporary style, as well as a fascinating history and legendary hospitality.
About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.
Properties under the group are placed into collections: Lengs Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore Mayfair. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests
As well as real opportunities to develop and gain promotion within the industry.
We are an equal opportunities employer.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
To improve compliance with identity document validation, successful applicants will provide their right to work in UKwhich will be verified using Trust ID Scanners and Software.
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