Redrow Northampton, England, United Kingdom
Overview
The Customer Services Coordinator will deliver first class service to our customers throughout the customer services process. The Customer Services team requires the ability to deal effectively and efficiently with all customers and be able to manage customers’ expectations appropriately with the objective of achieving customer satisfaction from our customers.
Redrow Homes South Midlands
Northampton
Permanent
Competitive salary
Closing Date: 20/11/2025
Summary set out the key responsibilities and requirements for the role of Customer Services Coordinator Level 1 at Redrow.
Key Responsibilities
* Champion the customer throughout the business and be the first point of contact with the customer once completion has taken place, answering calls and queries accurately and consistently
* Work within the guidelines of the NHBC/Premier Guarantee and Redrow's standards
* Ensure accuracy of all customer details and all communication is correctly recorded on Redrow’s computer systems; communicate regularly with customers in accordance with procedures
* Manage customer expectations through clearly explaining the situation, next steps and potential outcomes
* Take ownership of queries, resolving routine non-complex issues yourself and escalating more complex issues to the Customer Services Manager or Head of Customer Services
* Create and issue work instructions on SBMS/Internal systems; ensure Maintenance Technicians diaries are fully utilized, with consideration to geographical benefits and restrictions
What we can do for you
We’ve been building a proud reputation for beautiful high quality homes across England and Wales for nearly 50 years. We encourage our people to grow and maximise their potential by working with like-minded colleagues who share our vision and values. We are committed to Equality, Diversity and Inclusion (ED&I) and wellbeing initiatives to support our employees and subcontractors.
Job Details
Job Description: Customer_Services_Coordinator_level_1_Job_Description.pdf
Job Attributes
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industries: Construction
Closing Date: 20/11/2025
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