EPW1
JOB TITLE: Technical Services Estimator
SITE LOCATION: Tamworth
REPORTS TO: Dave Osborne – Technical Manager
Job Purpose:
The Product Estimator is responsible for preparing accurate and timely cost estimates for products and projects, supporting sales and operational teams in winning profitable business. The role combines technical product knowledge, costing expertise, and strong attention to detail to ensure the overall schedule is competitive.
Key Accountabilities:
1. Prepare detailed cost estimates and quotations based on customer drawings, specifications, bills of materials, and project requirements.
2. Analyse product specifications to ensure accurate schedules.
3. Liaise with Sales team to gather required cost files and technical information.
4. Review customer enquiries and advise alternative product solutions.
5. Ensure estimates comply with company standards, commercial policies, and customer requirements.
6. Contribute to continuous improvement of estimating processes and systems.
7. Provide technical support service to both Salesforce and customers’ telephone, electronic and written enquiries.
8. Give clear and concise information in either written or verbal form to ensure the customer is fully informed.
9. Assist in the development of value-added services to increase market position and differentiate Swish from our competition.
10. Maintain personal continual development of technical issues and allied product areas.
Key Experiences and Skills Required:
11. Willingness to learn technical building products and systems.
12. Good IT skills, particularly Excel.
13. Clear communication skills.
14. Organised and methodical approach to work.
15. Ability to manage multiple enquiries and deadlines.
16. Strong numerical and analytical skills.
17. High level of accuracy and attention to detail and the ability to interpret technical drawings and specifications.
18. Problem‑solving mindset with a customer‑focused approach.
19. Desirables Skills, Qualifications and Experience Required:
20. Background in manufacturing, building products, or construction.
21. Knowledge of CAD drawings or technical schematics.
22. Relevant qualification in engineering, or construction.
Personal Attributes:
23. Action orientated – Able to deal with problems in appropriate time frames
24. Driven by results – Decisive, confident addressing problems and opportunities, challenging activities to improve performance, demonstrate willingness to challenge accepted methods and standards
25. Effective communication – Clear concise written and spoken, ability at all levels, customer, supplier and internal
26. Strategic agility – recognition of a changing need and speed of response, rapid reaction to challenges
27. High Standards – demonstrating a motivation to improve standards and thereby making a real difference, challenging inadequate solutions
28. Integrity and trust – demonstrating a sense of commitment to openness, honesty, loyalty and high standards in undertaking the role