Job Description
Application Support Specialist
* Bournemouth with hybrid working options
* Salary circa £40,000 - £45,000
* Application Support, QA Test, Software Delivery
An exciting opportunity has arisen for an Application Support Specialist to join a growing technology-focused team. This role is ideal for someone with a strong background in software testing, application support and problem solving who enjoys working in a collaborative and fast-paced environment.
Key Responsibilities
* Support and maintain business-critical web applications
* Perform manual testing of applications using test cases and checklists
* Log, track, and manage software defects through to resolution
* Assist with troubleshooting and issue investigation
* Produce and maintain technical documentation
* Work closely with internal teams to improve system performance and user experience
* Support continuous improvement initiatives and contribute to process enhancements
Essential Skills & Experience
* 2 years' commercial software QA experience within a web-based environment
* 2 years' experience in manual application testing
* Experience with defect tracking and bug management processes
* Strong technical documentation skills with excellent written English
* Good working knowledge of:
o Microsoft Excel (including formulas, pivot tables, and charts)
o Microsoft Word
o Microsoft PowerPoint
* Strong attention to detail and analytical thinking
* Excellent problem-solving abilities
* Effective time management and prioritisation skills
* Strong written and verbal communication skills
* Ability to learn quickly and adapt to changing priorities
Desirable Skills
Experience or knowledge in any of the following would be advantageous:
* Power BI
* API testing
* Automated testing
* SQL
* Business analysis and workflow/process design
* Data analysis
* Project management
* End-user training
* Development methodologies and tools including:
o DevOps
o Scrum
o Lean Thinking
Personal Attributes
* Proactive and organised approach
* Ability to work independently and as part of a team
* Strong communication and stakeholder engagement skills
* Enthusiastic with a willingness to develop new skills
* Able to manage multiple priorities effectively
If you would like to join a supportive and collaborative team with exposure to a variety of technologies, career development and learning opportunities please give me a call on or email