We currently have a fantastic opportunity for a Parts Advisor to join our team. We are looking for a Parts Advisor who can proactively upsell parts, build and maintain strong customer relationships, whilst supporting customers and workshop staff with parts identification and process.
Main Duties include:
* Promote the benefit of Volvo parts and service at all times.
* Ensure customer orders are taken and supplied to the correct specification.
* Ensure that procedures are correctly carried out for the ordering of goods and their receipt.
* Ensuring that all goods received are checked and located accurately.
* Ensure that invoices are properly and accurately raised for goods supplied or returned.
* Ensure the accuracy of perpetual inventory stock counts.
* Documenting and reporting the condition of parts received notifying any relevant party of damage or concerns.
* Inspecting old units or parts returned for credit and reporting damaged or unsuitable items to the Parts Manager.
* Working as a team player, flexible and helpful ensuring support for both colleague and customer.
* Ensure stores and parts are kept in a clean and tidy manner.
Experience Required:
There are some essential components needed for this job – strong customer orientation with the ability to work in an organised & methodical manner in a fast moving environment. You will have good communication skills and be able to modify your approach in specific circumstances to ensure a positive outcome. With proven negotiation skills and experience of selling techniques, you will be a team player with a flexible and positive approach.
Previous experience in a similar role is ideal but not essential as training and support will be provided. However, IT skills will be required.
Job Type: Full-time
Pay: £12.21-£13.00 per hour
Benefits:
* Company pension
* On-site parking
Ability to commute/relocate:
* Llanfyrnach SA35 0BZ: reliably commute or plan to relocate before starting work (required)
Education:
* GCSE or equivalent (preferred)
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person